Financial Aid Coordinator

**Position Purpose and Summary**

**Key Areas of Accountability**
- Coordinate and oversee the daily electronic exchange of confidential student loan and registration records between government agencies and the university by ensuring correct system configurations, accurate data, and liaising with government and appropriate IT staff/consultants to diagnose and resolve problems and recommend improvements and enhancements.
Oversee institutional loan programs and the coordination of payment deferment with the Office of the Registrar.
- Plan and oversee all automated student systems and communications related to their funding and disbursements, changes in eligibility, and threats and opportunities regarding future funding.
- Explores ways to improve and expand the overall provision of loans, grants and related supports to TWU students in order to remove financial barriers, including various electronic mass and targeted communication strategies, working in conjunctions with Marketing, Office of the Registrar, IT and other stakeholders.
- May periodically perform the duties of a Financial Aid Counsellor when required.
- Fulfill all responsibilities in a manner that is Christ-like and displays an attitude of servant leadership in all on and off campus contacts and relationships thereby living out the mission of the University. Supervise staff in a professional and Christ-like manner.

**The Person**

**Skills and Abilities**
- Demonstrated strength in time management, analytical reasoning, and problem solving
- Demonstrated strong communication skills, both verbal and written
- Ability to work independently or as a team, while managing multiple demands with varying deadlines
- Ability to effectively respond to distraught and/or emotional students
- Ability to exercise tact, judgement, diplomacy and discretion with students, parents, colleagues, and external stakeholders

**Personal**

Driven and inspired by the idea of playing an active role in developing godly Christian leaders with thoroughly Christian minds to serve God and people in the various marketplaces of life.

Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

**Servant-Leader Way of Life**:Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

**Key Internal Interactions**

**Reports**:Student Workers (if applicable)

**Reports to**:Manager of Financial Aid & Awards

**Standards & Requirements**

**Education**:

- A bachelor’s degree in a relevant discipline

**Experience**:

- Three (3) years’ experience working with an Enterprise ERP system (Jenzebar or similar)
- 3+ Years in an administrative role; preferably working in an educational environment
- Experience in a policy intensive environment
- Experience working in Student Services, Office of the Registrar or Financial Aid is an asset
- Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing._

**Benefits Of Working At TWU**:

- A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
- Torch tuition scholarship for dependents of eligible employees attending TWU.
- Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
- Discounts and perks for the on-site Trinity Western Outfitters bookstore and cafeterias, as well as shops and restaurants in Fort Langley.
- Wellness benefits (i.e., counselling, sick days, personal days, and reimbursement for annual wellness/recreation related purchases).
- Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
- Free employee parking on campus.
- Special community events throughout the year.
- A positive Christian fellowship environment.- Trinity Western University is located on the traditional ancestral territory of the Sto:lo people._