Fraud Prevention Advisor, Remote

2 days ago


Montréal, Canada Desjardins Full time

The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious activities, while minimizing financial losses. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is essential. More specifically, you will be required to:

- Collect, compile and analyze the type and nature of suspicious transactions
- Advise members and clients who are victims of fraud on preventive measures
- Establish an advisory relationship by identifying current and potential needs
- Identify operational risks and continuously help improve the Desjardins Group Security Office’s activities
- Assist and support members and clients who are victims of various scams, ensuring they are satisfied with the support received and have an understanding of fraud.

**When you join our team, you’ll get **
- A competitive hourly rate starting at $25.76/hour plus a shift premium (where applicable)
- An annual performance-related bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance, including telemedicine
- Reimbursement of health and wellness expenses and telework equipment

LI-Remote

MVT3

**What you bring to the table**
- General college diploma in a related field
- A minimum of one year of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Available to come to the office occasionally during training and once a month afterwards. Location: 450 De Maisonneuve Blvd. W., Montreal
- Available to work Monday to Sunday between 7:00 a.m. and midnight

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

**Job Family**

Member/client sales and service (FG)



  • Montréal, Canada Desjardins Full time

    The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious...


  • Montréal, QC, Canada Desjardins Group Full time €51,520

    The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious...


  • Montréal, QC, Canada Desjardins Group Full time €51,520

    The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious...


  • Montréal, QC, Canada Desjardins Full time

    Develop, implement, and maintain strategies to remedy fraud losses- Conduct periodic fraud control assessments to identify deficiencies while proposing enhancements to maintain their optimal efficiency- Contribute to the reporting of fraud-related metrics to management- Collaborate with key stakeholders to identify the Fraud Risk Assessment scope, approach,...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Play a critical role in protecting Air Canada Vacations against fraud through proactive detection, investigation and analysis of transactions. The role will identify fraud patterns and trends to provide meaningful insights that support the continuous improvement of fraud prevention strategy. The role also requires the analyst to review chargeback cases and...


  • Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...


  • Montréal, QC HB N, Canada Desjardins Full time

    This position is within a division of the Desjardins Group called Collabria. Collabria Financial is a Canadian credit card issuer offering customized card programs for Canadian credit unions, serving their consumer and commercial members. Collabria is a payment solutions provider created expressly to help credit unions gain the benefits of increased...


  • Montréal, Canada Air Canada Vacations Full time

    **Description d'emploi**: Play a critical role in protecting the company against fraud. // Le ou la titulaire du poste aura comme tâche importante de prévenir la fraude Le ou la titulaire du poste aura comme tâche extrêmement importante de prévenir la fraude via la détection, l'enquête et l'analyse proactive de méthodes de fraude par carte de...

  • Fraud Analyst

    2 weeks ago


    Montréal, Canada FlightHub Full time

    **UNCAGE YOUR**AMBITION**as a **Fraud Analyst**: We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have...


  • MONTRÉAL, Canada Royal Bank of Canada Full time

    Job Description What is the opportunity? You are a Bilingual Fraud Advisor within RBC Advice Centre as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are...