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Logistics Coordinator/dispatcher

3 weeks ago

Mississauga, Canada GO LOGISTICS INC. Full time

**Job Description - Logistics Coordinator**

**Logistics Coordinator (LC)** As a Logistics Coordinator, you will play a pivotal role in ensuring the safety, quality, and timely delivery of our clients' shipments. You will oversee daily operations, dispatch drivers, and manage various aspects of the logistics process.

**Duties and Responsibilities**:
**Dispatching**
- Plan, implement and oversee operations.
- Outline the daily stand-up note to outline the compliance of safety, quality and delivery success
- story.
- Prepare pouch route kits for routes, (keys, walk around inspection, safety, WMS, and weather
- bags) When going to offsite parking lot take one or two extra van pouches with you in case of
- break down or unable to start of assigned van.
- Prepare load out sheet for DA’s so they are aware to the park locations in station to retrieve their
- route racks and load.
- Lead and conduct daily load outs until last van is departed
- Expressively engage before each Gemba with dispatchers ensuring we have answers and solutions for at risk routes, assist as required.
- Release DA routes by wave to station for loading, organize entry and exit with DA’s by following
- established station rules for load outs.
- Opens cages and checks devices, and all on road equipment daily
- Takes daily attendance and assigns routes to DA's based on experience and area knowledge
- Assign all routes through amazon portal to scheduled DA’s and prepare all tools and equipment
- for the routes to deliver to station(s) daily in time for shift start.
- Attend all Amazon information meetings regarding routes or station rules or changes, actively
- monitor the route allocations to ensure
- Execute all Amazon processes and procedures as per SOP, software systems, spreadsheets and
- routing tools functions, Amazon devices
- Start dispatching duties at station and respond to any equipment or route failures.
- Dispatch and assist drivers and carriers on routes, ensuring accurate recording of arrival and departure times
- Monitor each driver with them on the road performance and safety. Providing daily coaching &
- troubleshooting on road delivery issues. Communicating with them for customer escalations and proving periodic progress report every 3 hours on their routes.
- Drivers who are behind on the route diver every 15 minutes to see improvement and/or inquire immediately if not.
- Monitor and ensure that all delivery “per on zone hours are met” hourly and UTL’s
- Monitor all Routes and all delivery package details, by incident, by hourly and by day, checks all deliver exceptions to ensure 100%, re attempts are done for each route
- Managing service level agreement of keeping 99% delivery success, responding to customer escalations in a promptly with client and communicating with end results on daily basis.
- Ensure routes are correct and communicate all adjustments back to station Amazon managers to change route assignments on the fly.
- Release all vans in order by load out assignment sent daily to station, do this for all timed stations possible two at the moment.
- Drive back and help load at station if all assignments arrangements have been made for load out.
- Handoff shifts and debrief at the end of the shift
- Collect gas receipts and devices and ensure equipment is charged and accounted for.
- Execute all Amazon processes and procedures as per SOP, software systems, spreadsheets and routing tools functions, Amazon devices
- Maintain a fuel pin list with all drivers. When encountering issues, must reach out to finance.

**Reporting**
- Prepare the standard tracker with 100% accuracy, send out the MLO, MCO, ELO, EOD report and the next day shift confirmations, scheduling route in Amazon portal and prepare hourly schedule
- Report any daily challenges to the client, and management
- Complete all EOD and tracker reports accurately
- Execute all Go Logistics processes and procedures as required, accurately enters in detailed data
- daily into Go tracker sheet reports on all Safety related issues pertaining to DA; s or customer deliveries.
- Complete sick questionnaire for each employee and send to HR and Director of Risk Management
- Prepare daily inventory of handout accessory with drivers and recording them while receiving back in the evening. Presenting inventory checks in daily EOD reports.
- Report any daily challenges like on road conflicts or accidents on road, driver abuse to the client, and management to Senior Management and Human Resources
- Administer investigations pertaining to workplace injuries, vehicle accidents, product or property damages and load & delivery discrepancy reports.
- Maintain DA overtime and working compliance hours

**Troubleshooting**
- Respond to real time on the road issues and all phone inquiries within 3-5 minutes
- Manage service concerns, as required, to limit exposure and minimize impact to the customer
- Timeline for a response, monitor timelines and follow up with each depart