Financial Aid Advisor

**Date Posted**:07/16/2025
**Req ID**: 44296
**Faculty/Division**: UofT Mississauga
**Department**: UTM: Ofc of the Registrar
**Campus**: University of Toronto Mississauga (UTM)
**Position Number**: 00031283

**Description**:
**About us**:
U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of humanpotential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning anddiscovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside theMissinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those whowant to learn more about us and to be part of what we do.

**Your opportunity**:
The Office of the Registrar at U of T Mississauga delivers mission critical services to support U of T Mississauga academic goals and priorities. We are the guardians of student information, interpreters of policies and innovators of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.

Reporting to the Assistant Registrar, Financial Aid, the Financial Aid Advisor is responsible for advising undergraduate students on financial aid and related academic matters at U of T Mississauga. The Financial Aid Advisor will advise students on the Ontario Student Assistance Program (OSAP), the University of Toronto Advance Planning for Students program (UTAPS), grants, bursaries and other student aid programs available to U of T Mississauga undergraduate students. The Financial Aid Advisor will fulfill the role by interpretingacademic award and financial aid conditions, reviewing and processing OSAP requests and appeals, developing and presenting workshops, promoting a variety of financial aid programs and awards, and assisting with the organization of scholarship and awards ceremonies.

**Your responsibilities will include**:

- Advising students on financial aid matters, bursaries, budgeting and personal financial management by probing and providing a range of options and possible outcomes
- Verifying the accuracy of financial aid entitlements
- Reviewing and assessing financial aid appeals for acceptability
- Updating and maintaining procedures and protocols to comply with Federal Government legislation
- Delivering presentations to promote programs, opportunities and/orinitiatives
- Providing significant support to individuals in emotional distress during the course of performing regular duties

**Essential Qualifications**:

- Bachelor’s degree or equivalent combination of experience and education
- A minimum of four (4) years direct student services experience in a post-secondary environment
- Experience developing and delivering presentations
- Sound knowledge of financial aid and related undergraduate academic policies
- Excellent customer service skills - tact, diplomacy, sound judgement and demonstrated ability to maintain confidentiality
- Strong communication, presentation and interpersonal skills,including listening, facilitating and de-escalating
- Proficiency in MS Office (especially Word, Excel and PowerPoint) and student information system(s)
- Attention to detail and ability to handle a heavy workload and meet deadlines
- Demonstrated ability to solve complex problems involving individual and group needs and to identify systemic implications and impacts on access and financial aid for students

**Assets (Nonessential)**:

- Proficiency using ROSI
- Exposure to and understanding of the Ministry of Colleges and Universities Financial Aid database

**To be successful in this role you will be**:

- Adaptable
- Communicator
- Diplomatic
- Multi-tasker
- Problem solver
- Team player

**This position is an 18 month term opportunity.**

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arra