Network Administrator

Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect, and caring attitude as the 45,000 people who call Rocky View County home.
At Rocky View County we value employee work/life balance. Staff are provided with opportunities to grow professionally while being supported with paid training, a competitive salary, benefits after 30 days, 27 paid days off in their first year, plus general holidays, a pension plan, paid sick time, and a hybrid work environment for eligible positions.
We are seeking a skilled and dedicated Network Administrator to join our team. As a Network Administrator, you will be responsible for managing, maintaining, and securing our organization's computer networks. You will play a vital role in ensuring the uninterrupted operation of our network infrastructure and optimizing its performance. This position requires a strong technical background, excellent problem-solving skills, and the ability to work collaboratively with various stakeholders.
Core Accountabilities

**Responsibilities**:

- Network Infrastructure Management: Design, configure, and maintain local area networks (LANs), wide area networks (WANs), and other network components to ensure optimal performance and availability.
- Network Security: Implement and manage network security measures to protect against unauthorized access, viruses, malware, and other potential threats. Regularly update and maintain firewalls, intrusion detection systems, and other security devices.
- Network Troubleshooting and Support: Monitor network performance and proactively identify and resolve network-related issues. Provide technical support to end-users for network connectivity, VPNs, routers, switches, and other network devices.
- Network Upgrades and Expansion: Evaluate and recommend network hardware, software, and infrastructure upgrades to enhance efficiency, reliability, and security. Plan and implement network expansion projects as needed.
- Network Documentation and Reporting: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and security policies. Prepare reports on network performance, availability, and security incidents.
- Network Monitoring and Optimization: Utilize network monitoring tools to track network traffic, identify bottlenecks, and optimize network performance. Implement network performance tuning measures and capacity planning strategies.
- User Training and Education: Conduct training sessions and create user guides to educate employees on network usage, security best practices, and troubleshooting techniques.
- Vendor Management: Collaborate with vendors and service providers to procure network equipment, manage service contracts, and ensure timely resolution of network-related issues.
- Compliance and Policy Enforcement: Ensure compliance with company policies, industry regulations and data protection standards. Enforce network usage policies and implement access controls as required.
- Continual Learning and Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in network administration. Pursue relevant certifications and participate in training programs to enhance knowledge and skills.

Analysis & Administration
- Capture and keep thorough service desk ticket updates for all work conducted.
- Ensure consistent security and other software patches are applied to all network equipment across the enterprise with regular maintenance windows planned around service uptime requirements.
- Understand performance requirements and issues, monitoring and responding to alerts and suspicious activity utilizing automated best practices to do so.
- Own the relationship with the relevant vendors who provide services to meet the functions related to all telecommunication, wide area network, local area network and other County networks.
- Coordinate with vendors to repair and/or replace hardware leveraging maintenance agreements to their fullest potential.
- Operate with reasonable independence, while ensuring positive, effective client relations.
- Responsible for asset lifecycle management and contribution to terms of service contracts.
- Handle all client service requests in a professional, positive, and respectful manner.

Other
- Display a professional and ethical responsibility to protect privacy, use information appropriately, and maintain the confidentiality and security of all information related to employees, business, and residents of Rocky View County.
- Perform other duties and special projects as assigned.
- Work in accordance with the requirements established by the RVC Health and Safety Program and the Alberta OHS Act, Reg