Truck Dispatcher

6 days ago

Hamilton, Canada Toronto Tank Lines Full time

**About Us**

Toronto Tank Lines is a subsidiary of TFI International as leaders in the North American Trucking and Logistics industry. We have developed a steadfast reputation in the trucking industry based on our trademark way of doing things—with courage, integrity, reliability, and customer
- focused practices. With terminals across North America, we offer numerous opportunities for growth within our organization. Our integrated network with TFI International is driven by the power of over 80 operating companies and more than 17,100 employees working alongside independent contractors - each with rich industry experience.

**Key Responsibilities**
- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Maintain contact with drivers throughout their shifts and address any routing issues they might have
- Maintain contact with customers, booking loads according to availability.

**The Position**
- Schedule loads based on safety, customer service, and load efficiency
- Ensure optimal truck utilization and maintain KPI targets
- Ensure communication of accurate information to drivers, such as: load information, equipment and HOS
- Monitor and communicate driver progress on pickup and delivery through total mail and TMW, work with CSR
- Confirm accuracy of driver pay by ensuring routing and accessorial pay information is entered timely into the appropriate fields in TMW
- Ensure that drivers are handing paperwork in to office within 24 hours of delivery
- Ensure drivers are performing responsibilities in a safe, reliable and professional manner
- Rotate weekend on call, work late when customer demands need to be met
- Act as a point of contact for any and all items or issues that may arise for a driver in your terminal
- Other duties as required

**Requirements**:

- 2+ years’ experience in the transportation industry would be considered an asset
- Previous experience in a dispatch position is preferred
- Good knowledge of the GTA area
- Degree or Diploma in a related field or equivalent work experience
- Excellent communication skills - both verbal and written
- Strong computer, organizational and analytical skills
- Experience with TMW and Peoplenet is an asset
- Ability to multi-task and prioritize in a fast-paced environment
- A strong aptitude for math, problem-solving and auditing

**What We Offer**
- Competitive salary
- Comprehensive benefits plan
- Employer-matched RRSP contribution plan
- Employer Assistance Program
- Paid vacation
- Exposure to a massive industry and company with endless opportunities for career development and progression across Canada and the US

Toronto Tank Lines is an equal opportunity employer. Please note that only those considered for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

**Experience**:

- dispatching: 2 years (preferred)

Work Location: In person

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