Admin Coordinator, Patient Flow

**Company Bio**

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first

• generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.

**Position Summary**

**Admin Coordinator, Patient Flow**

As the Administrative Coordinator, you will be responsible for the overall operation of patient care services after regular business hours. You will provide ongoing support to front line staff, nursing units and all Hospital services to facilitate quality patient care. You have excellent communication and interpersonal skills. You also have excellent negotiation and conflict resolution skills. You are well organized and have effective time management skills. You are able to work independently and function effectively in a constantly changing work environment. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families.

**On a practical level, you will**

• Facilitate optimal bed utilization and patient flow and assist units with staffing resource coordination
• Promote excellence in patient care and service delivery and identifies potential risk issues to the appropriate department head/Clinical Team Manager
• As the senior administrative person onsite, deal with unresolved patient/family concerns, media inquires, etc.
• Identify problems within the organization and assist in the development of strategies to resolve such problems
• Utilize appropriate resources to ensure quality care and placement of patients
• Collaborate with Clinical Team Manager on-call to ensure appropriate response to internal (i.e., codes) and external (i.e., medial inquires/public relations) events
• Respond to Hospital codes, i.e., code blue, pink, white, etc.

**Qualifications**

• Registered Nurse with B. Sc. N. or related undergraduate degree preferred
• Current B. C. L. S. Certification
• Five (5) years direct patient care experience; emergency and/or critical care experience an asset
• Two (2) years progressive administrative experience (team leader, charge nurse) in a nursing setting, preferred
• Knowledge of relevant legislation and collective agreements
• Bilingualism in French/English an asset

**What We Offer**

**Working at NYGH**means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. **This is a Full -Time Permanent Position with 8 hour shifts, Nights and Weekends shifts in the Patient Flow Department.** We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

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**How to Apply**

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**Closing Statement**

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.