Patient Admin Coordinator

2 days ago

Toronto, Canada GraceMed Full time

**Patient Partnerships, One Coordinator at a Time: Join Our Team IHH **is looking for a **Patient Admin Coordinator** to join our team

**The Institute for Hormonal Health (IHH)** is the leading integrative medical clinic in Canada specializing in the treatment of health issues that are hormonal in origin. The Institute utilizes state-of-the-art technology and an unparalleled team of medical professionals to provide the highest level of care. To achieve optimal hormonal health, we look at the whole health of the patient and treat the cause rather than just the symptoms. IHH uses a proprietary model of collaboration between Medical Doctors and Naturopathic Doctors to provide an integrative and holistic approach to balancing hormones.

**Why Join Our Team**:

- **_Rewards that grow:_** Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
- **_Strength in harmony_**_:_ Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
- **_Learn from the best:_** Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

**What you’ll do**:

- Welcoming and checking in patients upon their arrival to the clinic and providing world-class service to ensure patient comfort.
- Confirming and updating patient demographics in the EMR.
- Answering calls and responding to messages, providing information relevant to the inquiry.
- Knowledge of protocols and products and sharing treatment information with patients professionally and confidently.
- Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support.
- Processing patients’ payments and scheduling re-occurring and follow up appointments.
- Address patients' questions and concerns about protocols and products and passing along patient questions to Patient Care Coordinators.
- Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed.
- Completing and faxing referrals, and requests for medical information and requisitions as required and at the Physician’s request.

**What you will bring along**:

- At least 2 years' related experience in health and/or as a medical receptionist.
- Previous experience working in a private medical, dental or optometry practice is preferred.
- Exceptional customer service skills.
- Experience with point-of-sale transactions is an asset.
- Experience with provincial and insurance billings would be viewed favorably.
- Open and honest communication and strong relationship
- building skills.
- Dedication to maintaining confidentiality of all patient records.

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