Utility Support

Permanent

Compensation: $23.40 - $33.29

**Job Summary**:
Under the direction of the Utility Supervisor, the Utility Support Staff is responsible for performing the daily operations of the Utilities Department. This includes supporting the RM’s safety program, overseeing third-party contracted work, providing quality customer service, representing the RM's Utilities Department, and other duties may be assigned as necessary.

**Duties and Responsibilities**:
Operations:

- Establish and manage work priorities, schedules, and standby lists.
- Direct and monitor work performance, addressing any issues promptly.
- Ensure compliance with the Manitoba Workplace Safety & Health Act, RM policies,

operational procedures, and processes.
- Conduct routine inspections of equipment such as motors, pumps, analyzers,

wells, and supply lines.
- Investigate and resolve operational issues or escalate as necessary.
- Maintain and update procedural manuals.
- Receive, transport, and manage chemicals in accordance with safety protocols.
- Monitor and respond to emergency alarms and calls.
- Respond to citizen inquiries promptly and professionally.
- Ensure the availability and accuracy of records and files related to department

activities and associated costs.
- Perform routine inspections, cleaning, calibration, and preventative maintenance on equipment and systems.
- Oversee sewer flushing, hydrant maintenance, utility winterization, water connections

and disconnections, manhole markings, and timely meter readings.
- Maintain inventory of chemicals and equipment for efficient department operations.
- Conduct accurate water and wastewater sampling, data collection, and record
- keeping.
- Ensure building security systems are properly maintained.
- Oversee utilities-related work contracted to third parties, ensuring adherence to

safety standards, RM policies, and job requirements.

Safety:

- Actively participate in tailgate talks and arrange safety training sessions.
- Participate in the Workplace Safety & Health Committee as required.
- Ensure staff are equipped with appropriate personal protective equipment.
- Report incidents to the Utility Supervisor as necessary.

Reporting and Advisory:

- Inform the Utility Supervisor of planned maintenance or emergency outages

affecting service.
- Research, evaluate, and recommend departmental efficiencies, capital projects, and

best practices for utilities activities.
- Prepare and submit daily, weekly, monthly, and annual reports as required.

Customer Service:

- Ensure the consistent provision of potable water and efficient wastewater services.
- Respond to customer inquiries in a timely, respectful, and professional manner.
- Ensure timely installation of RF boxes and municipal water meters for accurate

payment processing.

Other Responsibilities:

- Represent the RM’s Utilities Department at meetings, events, forums, and other

assemblies.
- Perform other duties as assigned by the Utility Supervisor or Utilities Manager.

**Job Classification Levels**:
**Level I**:

- Considered an entry-level position for employees who hold fewer than two certifications

relevant to the classification level of the RM's utility facilities.
- Upon obtaining at least two certifications relevant to the RM's utility facilities, the

employee may be eligible for reclassification to Level II.

**Level II**:

- Requires the employee to hold a minimum of two certifications relevant to the

classification level of the RM’s utility facilities.
- Upon obtaining all four certifications relevant to the RM’s utility facilities, the

employee may be eligible for reclassification to Level III.

**Level III**:

- Requires the employee to hold all four certifications: Water Treatment I, Water Distribution II, Wastewater Collection II, and Wastewater Treatment III. Knowledge, Skills, and Abilities:

- In-depth understanding of relevant legislation and regulations.
- Comprehensive knowledge of equipment, facilities, materials, and methods used in

providing potable water and wastewater treatment services.
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
- Ability to establish priorities, manage tasks with mínimal supervision, and problem
- solve efficiently.
- Working knowledge of SCADA software (e.g., Rockwell RSView) and alarm

notification systems (e.g., Win911).
- Familiarity with utilities reporting software (e.g., XL Reporter) and federal wastewater

effluent reporting (e.g., Effluent Regulatory Reporting Information System).
- Ability to read and interpret engineering drawings and operate security systems (e.g.,

RBH Axiom V Security System).
- Strong communication skills, both verbal and written, with the ability to interact

respectfully with the public.
- Ability to work as part of a team and establish professional relationships.

**Qualifications and Certifications**:

- High school diploma, GED, or equivalent.
- Possession or ability to attain the following ce