Manager, Creative Services

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

The Corporate Communications and Public Relations Department is responsible for telling the LHSC story to the community, partners and stakeholders. It does this through both proactive and reactive media relations, issues and crisis management, digital storytelling, social media strategies, overall management of the corporate website, and internal communications. The department is also the steward of the LHSC brand.

**Job Summary**:
**What the Role is**

NOTE: this role is required to be on-call on weekends to support the team; it does so on a rotational basis with peer managers.

Reporting to the Senior Director, Corporate Communications and Public Relations, the Manager, Creative Solutions and Corporate Identity is responsible for leading the creative services team that implements communications strategy, creates compelling content, and tells the LHSC story in a design-forward, visual, and digital-first way. The Manager will champion and steward the brand, inspire the team, foster creative and innovative thinking, and ensure the delivery of communications that are on brand and on strategy. Responsible for managing all web-based content, the Manager works closely with internal stakeholders to ensure the user experience is translated into both the intranet and external website and content and visual assets are AODA compliant.

The Manager directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external stakeholders to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

This role collaborates with other members of the communications team to create compelling content, using both internal and external resources, that achieves LHSC’s communications objectives. The Manager is responsible for digital and design functions of the department, including web development and digital content, graphic design, photography and videography support. A high degree of collaboration across the organization, with partners such as foundations and stakeholders, is needed.

**Qualifications**:
**Who You Are**
- You have a blend of both creative talent and analytical capability
- You are a leader who can inspire and motivate creative team members
- You are a diplomat who can capably work with internal clients, partners, and stakeholders
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modelling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

**What Skills Are Needed**
- Strong project management skills
- Expertise in graphic design and/or design management
- Thorough unders