Operations Coordinator

Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.

Venue Operations at the Vancouver Convention Centre (VCC) is hiring an Operations Coordinator within our Guest Services Operations Centre (GSOC).

Reporting to the Sr. Operations Manager, the Operations Coordinator plays a key safety & security role in the Guest Services Operations Centre (GSOC), a high-volume operations centre that acts as the communications and operations hub of the building, ensuring requests are dispatched, logged, and executed in a timely and professional manner.

This position is responsible for monitoring CCTV system, access control, fire panel, and various alarms including fire, intrusion, and duress and plays a key role in emergency response as the primary point of contact responsible for coordinating resources during incidents. This role covers a 24/7/365 rotation to ensure full coverage for all days.

**KEY RESPONSIBILITIES**:

- Monitors CCTV systems to identify potential threats to safety and security.
- Oversees the safety & security of the building and surrounding area, including monitoring any suspicious or forbidden activities and deploying security and/or VPD as required.
- Oversees access control including cameras, motion detectors, and door alarms ensuring camera footage is documented and stored accordingly.
- Monitors access control via SiPass (card access system) and providing remote access as required ensuring only authorized persons are permitted to enter.
- Ensures routine security patrols are conducted to prevent theft, vandalism, and fire, taking appropriate action on incident discovery.
- Provides support in facilitating information handling and tracking of daily operations, deliveries, lost & found, loading bays, lift booking, onsite parking, and FSRs.
- Maintains current knowledge on all daily venue operations to provide operational service. excellence to all stakeholders including identifying process improvements and policy updates
- Monitors and responds to multiple radio channels simultaneously.
- Contributes to the development and maintenance of resources in the Ungerboeck Documents Library.

**QUALIFICATIONS, EXPERIENCE, AND COMPETENCIES**:

- Minimum high school diploma.
- 1 - 3 years’ Security operation centre training and experience is preferred.
- Valid BC Security Worker License with a Security Guard license type is also preferred.
- Training in system monitoring, emergency response, guest services, reception, and telephone/radio dispatch in fast paced environments an asset.
- Experience with CCTV and electronic access control systems are considered an asset.
- Good understanding of security operations including CCTV, Access Control and Life Safety Systems.
- Working knowledge of Criminal Code, Charter of Rights and Freedoms, and building regulations.
- Strong communication skills and able to clearly express ideas, thoughts and concepts verbally and in writing.
- Strong organizational and problem solving skills; demonstrated ability to prioritize conflicting requirements in a timely manner.
- Identifies issues and problems and able to analyze a situation and make appropriate decisions independently.
- Demonstrated ability to effectively collaborate in a team environment and able to work independently.

**HOW TO APPLY**:
As an important member of our team, you will receive a comprehensive compensation and benefits package, including the best Pension plan in BC, in a great company culture, in a role that includes projects and tasks that offer you exciting career development.

**ABOUT US**:
BC Pavilion Corporation (PavCo), a global leader in venue development, marketing and management is a provincial Crown Corporation with a significant mandate to generate economic

and community benefit for the people of British Columbia through its world class facilities - BC Place Stadium and the Vancouver Convention Centre. Our internationally-recognized facilities host a diverse range of events, from global summit meetings, professional and amateur sports to trade

and consumer shows, and cultural, film and entertainment events, generating in excess of $400 million annually of economic benefit.

Our award-winning Vancouver Convention Centre consistently attracts and hosts more than 550 globally sought-after events a year, from global conventions and trade and consumer shows to meetings, banquets, and special events, welcoming hundreds of thousands of attendees including industry leaders from around the world working in medicine, education, arts, intellectual science and many other influential fields.

At the Vancouver Convention Centre, you will join an extraordinary team recognized for a commitment to delivering unparalleled, seamless service to our guests and leadership in all aspects of our business.

At PavCo, we are an Equal Employment Opportunity e