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Project Coordinator

4 weeks ago

Vancouver, Canada Push Operations Full time

**The Company**:
Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

**The Team**:
We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

**The Role**:
We’re looking for a **Project Coordinator** to join our growing **Customer Success**team In this role, you will play a critical role in managing client onboarding projects from kickoff to handoff. You’ll act as the primary point of contact for both internal teams and customers, ensuring clear communication, timely task completion, and alignment across departments. This is a highly collaborative and customer-facing role ideal for someone who is proactive, organized, and passionate about driving projects to success.

**Location**:
Recently the world has changed so we are changing with it. We’re embracing new ways of working and are constantly adapting our practices to ensure that wherever you are working from, you feel a part of the team and have everything you need to work comfortably. We are a remote-first company, Pushies can choose to work remotely or from our Downtown Vancouver office.

**Responsibilities**:

- Act as the main point of contact for internal teams and customers throughout the onboarding project.
- Create and manage onboarding timelines, project plans, and key milestones to ensure successful delivery.
- Coordinate with cross-functional teams, including Sales, Data Migration, Implementation, and Support, to maintain project alignment and momentum.
- Monitor project progress, ensuring tasks are completed on schedule and within scope.
- Identify potential risks or blockers early and collaborate with stakeholders to resolve issues promptly.
- Lead customer-facing meetings, including project kickoffs and regular status updates, ensuring clear communication and alignment.
- Ensure all internal and external stakeholders are informed of project status, next steps, and any key changes.
- Maintain accurate documentation of decisions, updates, and outcomes within the project tracker and related systems.
- Drive project closure, ensuring a smooth transition to the Support or Customer Success teams.

**Requirements**:

- 2+ years of previous project management experience
- Strong organizational skills with exceptional attention to detail and follow-through.
- Excellent interpersonal, verbal, and written communication skills.
- Highly proactive and self-motivated, with the ability to work independently and prioritize competing tasks.
- Comfortable leading meetings and communicating with external customers.
- Ability to identify problems, propose solutions, and drive resolution in a fast-paced environment.
- Skilled at using Microsoft Office (Excel, Word, PowerPoint) and project tracking tools.
- Familiarity with CRM systems such as Salesforce

**Bonus Skills and Qualifications**
- Previous SaaS or start up experience
- Previous experience in client onboarding or implementation projects.

**Why Push?**
- ** Do what you love** It’s the key to happiness. That’s why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.
- ** Grow Yourself.** We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. Let’s crush it together.
- ** Make an Impact.**At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that’s why we challenge Pushies to show up as their authentic selves while creating a legacy.

**Additional Information**

At Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.