Program Manager

3 days ago

Thunder Bay, Canada Alpha Court Full time

Alpha Court

Community Mental Health and Addiction Services

**Program Manager**
- **Permanent**_
- (Full-time)_

Alpha Court Community Mental Health and Addiction Services is seeking a full-time, permanent Program Manager.

Reporting to the Executive Director, the Program Manager will be responsible for providing guidance and direction to front-line staff, participating in the planning, implementation and evaluation of mental health addiction services and activities related to utilization, risk management and quality of services.

**Qualifications**:

- Degree in Social Sciences, or closely related field with relevant clinical expertise.
- Master’s degree in Social Sciences is an asset.
- Previous management experience is an asset.
- Minimum of 5 years of experiences in Community Mental Health or closely related field.
- Working knowledge of mental health, case management and supported housing.
- Thorough knowledge of modalities such as motivational interviewing, harm reduction, Dialectical Behavioural Treatment.
- Strong communication skills including: verbal, written and listening.
- Proven analytical and problem - solving skills.
- Knowledge and commitment to Indigenous health frameworks and equity, inclusion and diversity.
- Ability to work in a team environment.
- Current registration with the OCSWSSW is an asset.

**Duties and Responsibilities**:

- Provide direct supervision to 12-20 front-line staff.
- Participate in the planning, development and implementation of program goals and objectives.
- Develop operating policies for the programs in consultation with the Executive Director and recommend new or amended policies.
- Conduct internal audits for quality assurance.
- Develop and update case management procedural handbook.
- Responsible for staff orientation, training, team building, and annual staff performance appraisals.
- Recommend disciplinary measures and discharges to the Executive Director.
- Oversee program referrals, client eligibility and assignment.
- Participate in the planning, research and evaluation of new/existing mental health resources and services.
- Provide backup for front-line staff as required.
- Work in partnership with other Program Managers and members of the management team.
- Participate on internal / external committees as appropriate.

**Working Conditions**:

- Sitting for long periods of time.
- Use of a computer for long periods of time.
- Faced with crisis situations and must be able to respond immediately. May be exposed to environments which contain used needles, drugs, etc.
- Interaction with clients who may be at risk of self-harm or harm to others.
- Interaction with clients who may be under the influence of drugs / alcohol
- Numerous deadlines.

**Conditions of Employment**:

- Current Vulnerable Sector Criminal Record Check

Please submit a current resume along with a cover letter in confidence to:
Katelyn Rantala

Executive Assistant

**Deadline for submission: Wednesday November 19th, 2025.**

**Job Types**: Full-time, Permanent

Pay: $66,471.00-$72,586.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

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