Social Media Community Manager

Remote Social Media Community Manager - Polish speaker

**The Perks:   **

**-100% remote work from home with no commute to the office.**
**- Work with a diverse group of individuals in a fun and ever-changing industry - we're global and so is our workforce.**

**-You get to help influence decision makers regarding their products in your local market.**

ICUC Social is looking for a Bilingual (Polish-English) Community Manager to join our unique, remote team working with regulated industries (Alcohol, Tobacco, Financial, Pharmaceutical, and Healthcare).

We are looking for an experienced Social Media Community Manager to join our growing team

**Position type**: hourly, Part-time

**Salary**: $16.50 CAD

**Requirements**:

- At least 2 years of professional experience in social media management.
- Experience with social media analytics and reporting on performance.
- Previous experience in external communications / copywriting.
- Degree in Marketing, Communications or related field is preferred.
- Fluent English and Polish speaker, additional languages are a bonus

**Responsibilities**:

- Supporting with monthly editorial content planning and post scheduling
- Daily monitoring of company's social media accounts through Sprinklr
- Assessing inbound messages and user profiles before engagement
- Drafting responses with the support of a pre-approved response book / other sources
- Collaborating with different functions (Marketing, Communications, Science, HR, Legal) on response approvals and response book update
- Preparing monthly data analysis reports on content and engagement performance

**Desired skills**:

- Excellent communication and presentation skills (both written and spoken) in English and Polish
- An avid researcher
- Copywriting and an aesthetically inclined eye
- Excellent analytical skills, advanced excel usage is a plus
- Time management and multitasking
- Agility and ability to navigate a variety of stakeholders and third parties

**About the Company**:
ICUC is a remote social media management services company delivering content moderation, community management and social listening services. With a team of over 290 multilingual specialists internationally, ICUC provides social customer care solutions to a variety of industry global clients 24/7, 365. ICUC is an expert at minimizing risk, building customer loyalty, and maximizing insight for global clients through a combination of technology and human-powered solutions. Working with an agency partner or directly with a brand, ICUC possesses a longstanding record of making the lives of the world’s biggest brands better. ICUC has been a remote company from the beginning and is focused on constant growth. At ICUC, we pride ourselves on our responsiveness, expertise, and scalability. ICUC is human powered and our social media management services reflect our commitment to intricately balancing human and technology solutions. 

**Our Brand:  ** 

A member of dentsu International, ICUC Social is a global team of 290+, that acts as an extension of our client’s brand on social media. Providing scalable management, protection, and revenue-generation services, we are thoughtful and revel in working with a range of clients across many industries. We have specializations in several categories, with intimate knowledge of key metrics and a portfolio of work to prove it. Our Social Media Management Services are first-rate, and our work speaks for itself.  

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.  

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $16.50 per hour

Schedule:

- Monday to Friday

**Experience**:

- Marketing: 1 year (preferred)
- Social media management: 2 years (preferred)