Social Media Community Manager

Fitch Solutions is currently seeking a Social Community Manager based out of our Toronto office.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.

How You'll Make an Impact: 

• Manage daily social media administration, including content scheduling, publishing, and community engagement across platforms (e.g., LinkedIn, X/Twitter, YouTube).
• Manage content curation for Exec level social management
• Support the execution of organic social media strategies, with a strong emphasis on LinkedIn, to drive brand awareness and engagement.
• Liaise with internal stakeholders to gather content, ensure brand consistency, and manage content approval processes.
• Assist in the interaction and coordination with external agencies for social media campaigns and content creation.
• Support the development and implementation of employee advocacy programs, encouraging internal content sharing and thought leadership.
• Monitor, analyze, and report on social media performance, providing insights and recommendations for optimization.
• Contribute to understanding and optimizing the consumer journey through social media channels, aligning content with audience needs and business objectives.
• Stay informed on social media trends, platform updates, and best practices to ensure Fitch Ratings maintains a competitive edge.
• Demonstrate the ability to prioritise workflows and adapt to changing deadlines while maintaining very high levels of attention to detail.

 You May be a Good Fit if:

• 2-4 years of experience in social media management or digital marketing, preferably within the Financial Services or a similar industry.
• Experience in senior leadership social account management
• B2B Social Marketing experience
• Proven proficiency in using social media management platforms, specifically Hootsuite, Gaggle
• Strong understanding and experience with organic social media strategies, particularly on LinkedIn.
• Experience with social media reporting and analytics tools, demonstrating an ability to interpret data and derive actionable insights.
• Exceptional written and verbal English communication skills, with a keen eye for detail and the ability to craft bespoke, engaging content tailored for diverse audiences.

What Would Make You Stand Out: 

• Direct experience supporting or managing employee advocacy programs.
• Demonstrated ability to optimize social media content for different stages of the consumer journey.
• Experience managing relationships with external marketing or social media agencies.
• Familiarity with SEO principles as they apply to social media content.
• A proactive approach to identifying new social media opportunities and trends.
• University degree or apprenticeship, preferably in Marketing, Communications, Business, or a related field.

Why Choose Fitch:  

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

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