Service Coordinator

**Service Coordinator**

**Lachine, Quebec**

We are currently seeking an exceptional **Service Coordinator**, who has with excellent attention to detail, to join our team and work in our offices in **Lachine, Quebec**.

**Major Tasks and Responsibilities**
- Receive and prepare all equipment work orders for inside and outside repairs and services. As well as make sure all equipment is shipped to the proper return address or service centers.
- Record and maintain files and records of customer requests, work or services performed, charges and inventory needed for repairs.
- Relay work orders to technicians and supervisors as well as confer with customers or supervising personnel to address questions, problems, and requests for service and repair of equipment.
- Order supplies, parts and equipment needed daily from our vendors needed to complete the repair/service process.
- Responsible for selling our in-house warranties on new/used equipment as well as all warranty renewals once they expire.
- Professional customer relations and communication to ensure service is within company guidelines.
- Back up to technical support calls. Take messages log support calls into managing system.
- Other duties or tasks may be assigned by supervisor.
- 1-3 years in a Customer Service and/or Administrative position
- Bachelor’s degree preferred
- Strong decision making, problem-solving, people management skills, and ability to interact well with people across multiple levels of business
- Ability to prioritize and manage multiple duties and tasks with frequent interruptions and meet strict deadlines
- Excellent interpersonal and relationship skills.
- Excellent communication skills
- Has a continuous growth mindset.
- Likes to learn and is open to continuous feedback.
- This unique position requires an individual with an eye for detail and an ability to work in a fast-paced environment
- Proficiency with SAP preferred, Microsoft Office and intermediate Excel required

**WHAT WE OFFER YOU**_(For Canada)_

In addition to competitive compensation and an engaging and collaborative business culture, Leica Geosystems offers a comprehensive package of benefits including Paid Time Off, RRSP matching, Extended Health Care, no cost Life Insurance and Employee & Family Assistance Program.

At Leica Geosystems, we are proud to be an employment-equity employer, and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

**Coordonnateur(trice) du Service**

**Sommaire**

Ce poste est basé à notre bureau de Montreal, Québec et peut occasionnellement demander du voyagement à l’extérieur.

**Responsabilités**
- Faire le traitement des différentes demandes et commandes via courriel et téléphone.
- Assurer la liaison entre les clients et les techniciens en plus de faire la distribution des réparations aux techniciens respectifs.
- Créer des estimations et facturer les réparations; Faire le suivi des estimations et des réparations au besoin.
- Répondre à différentes requêtes, effectuer différents rapports et analyses demandés par le gestionnaire.
- Gestion, coordination et mise à jour de l’inventaire.
- Facturer mensuellement les contracteurs indépendants. (Documenter et classer en conséquence)
- Régler les plaintes concernant la facturation et/ou les services rendus en les referrant au département approprié pour enquête.
- Assister le service de comptabilité dans le traitement des factures du service.
- Fournir un soutien administratif au département de service.
- Recevoir et expédier pièces et équipement pour les clients et les représentants de service. Commander au besoin les pièces/réparations à l’usine et/ou directement au fournisseur.
- Tenir à jour le registre des pièces et réparation des clients
- Classer les commandes des clients, les factures et les bons de commande.

**Desired Skills**

**EDUCATION REQUISE**

Diplôme d’étude secondaire ou attestation d'équivalence

**Expérience et compétences recherchées**
- Pouvoir lire et écrire des rapports, lire des correspondances d'affaires et guides de procédure interne
- Expérience en entreprise à volume élevé préférée ainsi qu’une excellente éthique de travail
- Compétences de haut niveau pour prioriser les tâches importantes avec une attention particulière pour le processus interne.
- Autonomie et sens de l’initiative pour aider à mettre en œuvre des améliorations de notre processus
- Bilinguisme: maîtrise du français et de l’anglais tant à l’oral qu’à l’écrit;
- Être m