IT Systems Administrator

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. With 50,000 users in 150 countries worldwide, the company’s success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver.

We currently have an opening for an **IT Systems Administrator** at our office in **Vancouver, BC Canada**. This is an exciting opportunity for an IT professional who wants to develop with a rapidly growing company.
- NOTE: This is a hybrid role where you will be expected to work a minimum of 2 days per week in the office._

**About the Opportunity**:
Specific accountabilities include:

- Ensures the Helpdesk responds professionally to user requests within service level objectives;
- Diagnose and resolve hardware and software issues, providing technical support to end-users to minimize downtime and disruptions with a multitude of different software;
- Maintain and update computer hardware and software to ensure they are up to date and functioning correctly;
- Administer Azure and M365 subscriptions and resources, including access and up-time of services;
- Perform Active Directory, DNS, and group policy administration tasks;
- Participate in 24/7 monitoring and support of production resources;
- Perform regular data backups and develop disaster recovery procedures to ensure data integrity and business continuity.;
- Proactively monitor all critical systems to identify problems before they result in failures;
- Ensure systems are compliant with relevant regulations and security standards to protect sensitive data and mitigate risks;
- Provide office support for phone, conferencing, and office access control;
- Provide project support as directed by the Manager, IT;
- Maintain detailed documentation of the IT infrastructure, configurations, and procedures to facilitate efficient management and troubleshooting;
- Intuitively finds, explores, develops, and presents information on best practices to management and customers to meet current and/or future needs;
- Through observation, exercise deductive reasoning in diagnostics, and troubleshooting using best practices to solve problems;
- Display independent learning for self-improvement and for the benefit of Transoft;
- Ability to work towards targets that will improve the overall quality of IT Services;
- Setup and manage instances of cloud infrastructure services.

**About You**:

- You have a Post-secondary degree/diploma in Information Technology, Computer Science, or a related field.
- You have proven experience as a System admin or in a similar role.
- You possess proficiency with VPN networks, firewalls, encryption, and other network security technologies. Industry certifications such as MCSE, CCNA, or AWS are a plus.
- You have at least 3 years of IT Systems Admin experience in a 100+ network user environment, deploying and managing MS-Windows Servers (2012 and later).
- You have a minimum of 1 year of experience administering a virtual environment (VMWare and/or Hyper-V).
- Through observation, you exercise deductive reasoning in diagnostics and troubleshooting, using best practices to solve problems.
- You notice all the details and have demonstrated an ability to troubleshoot, analyze, research, and develop solutions to problems.
- You are customer-focused and can manage multiple priorities and customer demands, working towards targets that will improve the overall quality of IT Services.
- You intuitively find, explore, develop, and present information on best practices to management and customers to meet current and/or future needs.
- You have a good command of the English language and can communicate effectively, respectfully, and tactfully.
- You have applied skills in IT hardware, software, and services from laptops to servers, switches, and routers.
- You possess strong DHCP, DNS, TCP/IP, Active Directory, and Group Policy administration skills; Windows Server and Desktop administration skills; and MS Office skills.
- Your knowledge in setting up and maintaining audio and visual equipment is considered an asset.
- You keep up with technology and best practices.
- You know that independent learning benefits you and Transoft.
- You are a highly organized and highly detail-oriented, self-motivated, team and goal-oriented individual.
- You can handle flexible work hours, understanding that a global business may require work hours outside of a normal schedule from time to time.
- You can lift computer equipment as needed (up to 7kgs).

**About Us**:

- We offer a flexible working environment that embraces both in-person and remote work;
- We offer a number of employee programs and benefits focused on healthcare, retirement savings, rewards and recognition;
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