Systems Administrator

**What We Do**:
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.

**How We Do It**:
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

**Reports To**: Lead, Systems Administrator

**About the Team**:
Employee Technical Services (ETS) provides our employees with innovative and unified IT services. Supporting our dynamic and evolving environments, ETS operates collaboratively with IT Support and Systems Administration.

**About the Role**:
As Systems Administrator, you will provide design and support for technical systems and services used by our employees. You will participate in the strategic planning, R&D, budgeting, implementation, and operation of our corporate IT infrastructure for our ever-changing organization.

This is a fast-paced and challenging role, requiring a keen ability to assess, prioritize, and appropriately respond to multiple (and often competing) tasks, requests, and projects. You will work closely with a diverse team of passionate and creative thinkers dedicated to their craft and mentorship, with a purpose to create amazing IT experiences for all our people.

In addition to supporting our growing organization with staff operating globally, we are always in pursuit of new value-driven approaches and technologies. We will be interested in knowing what you are learning, what you are passionate about, and where your curiosity will take you next.

Our team takes on a variety of important responsibilities, and we're excited to have you bring your positivity and enthusiasm to collaborate with us in tackling them

**Compensation**: $70,000 - $80,000 CAD

**What you**'**ll** be** do**ing**:

- Resolving escalated end user IT support requests and assisting the IT Support with tickets.
- Providing in-office support and infrastructure administration when required.
- Coordinating and collaborating with internal teams and external partners on IT projects.
- Creating and maintaining systems documentation for audits and training.
- Providing skill development and mentorship to the IT Support team.
- Working with Risk and Compliance and other teams on security and compliance initiatives as related to the employee IT environment.
- Contributing to and participating in the strategic planning process for ETS.
- Analyzing and tracking hardware and software licensing, support, and renewals.
- Administering, and monitoring the M365 platform, Entra ID, and on-premises Active Directory.
- Performing systems, security patching, and upgrades.

**Core Technologies You'll Work With**:

- Active Directory services, ADFS, Entra ID and Enterprise Applications
- M365 Enterprise, including Exchange Online and Power BI, SharePoint
- Microsoft Defender for Endpoint/Cloud, Sentinel and Azure Updates
- Configuration, Patch and Device Management Systems (MS SCCM and WSUS, Intune, JAMF)
- Audio & Video Conference Systems (Teams and Teams phone)
- Business and productivity systems (e.g., Confluence Cloud)
- Network topologies (FortiGate, Azure network, Cisco)

**What We're Looking For**:

- 1-3 years' experience in a similar role, preferably in the high-tech or SaaS industry.
- Windows and Active Directory system administration.
- M365 Enterprise administration, including Security and Compliance, Data Governance, Data Loss Protection, Mail Flow & Data Privacy.
- Experience managing Voice, Telephony and Video Conference platforms (Teams phone).
- Strong time management skills with the ability to be self-directed and thrive in a fast-paced and dynamic environment.
- Experience working under change management, SOC2, SSAE, ISO27001 and other compliance regulated environments.
- Ability to lead technical discussions and projects in an organized, collaborative, and inclusive manner.
- Recent Microsoft certifications (e.g., AZ900, MS900) or CompTIA certifications (e.g., Server+, Network+, Security+) - nice to have but not required.

**Wh