Design Quality Manager

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Arcadis is looking for a Design Quality Manager join our Mobility Global Business Area (GBA) in Canada. We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods.

As a Design Quality Manager you will:

- Provides Quality Systems leadership using the ISO 9001 Standard as the basis for process development and optimization, procedure development, data collection and reporting and Quality Systems training. Interfaces at senior and executive levels with regard to ISO 9000 process improvement and reengineering
- Develops and maintains Quality Policy, Processes, Procedures and related documents. Reviews Quality Manuals, documents, and implementation procedures to verify compliance with industry codes and standards, regulations and regulatory commitments
- Participates in Client pre-bid, bid or contract planning and preparation
- Plans and executes required audit activities (schedules, plans, reports, finding resolutions, etc.)
- Performs and adequately documents Internal Quality Audits of assigned office, projects and job sites, and manages all related follow-up activities. Audits conducted to assure compliance with Arcadis standards, contract requirements, and applicable codes, specifications and drawings, including but not limited to: Design, Engineering, Estimating, Procurement, Project Controls, Vendor/Subcontractor
- Facilitates all internal and external Quality audits and briefs management with the results
- Effectively documents, follows-up and closes corrective actions - both internal and external. Analyzes findings/ issues/ non-conformances identified during audits to determine program quality and identify performance trends. Analysis includes all available oversight results, both internal and external, and trending data
- Handles qualification audits of suppliers of purchased items and services
- Assures audited activities meet Arcadis’ quality program, and Client quality requirements
- Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records
- Promotes safety awareness including adhering to safety rules and requirements. Participates, as needed, in safety field audits and assessments
- Reviews from a quality perspective (and approves if required) documents prepared by internal or external organizations such as quality manuals and procedures, technical deliverables, test plans and procedures, purchase orders, and subcontracts
- Collaborates with management for interface on Quality activities with internal or external organizations (customers, suppliers, subcontractors, and others)

**Qualifications**

Required Qualifications:

- 4-year degree in Engineering
- A minimum of 12 years of related work experience combined Engineering and Quality, including 5 years experience in Quality management
- A proven track record in managing quality within complex projects
- Expertise in ISO 9001 Standards for Quality Systems
- Experience conducting comprehensive audits with a keen eye for detail
- Quality Systems Expertise: Champion the development and optimization of Quality Systems using ISO 9001 Standards. Engage with senior management on process improvements and reengineering efforts
- Policy Development: Craft and maintain comprehensive project Quality Policies, Processes, Procedures, ensuring compliance with industry standards and regulatory requirements
- Audit Mastery: Plan and execute detailed audits across various project phases to ensure compliance with Arcacis standards and contract requirements. Manage follow-up activities for internal audits, ensuring corrective actions are effectively implemented.
- P.Eng.

Preferred Qualifications:

- Lead Auditor certification (ISO 9001 or equal)
- Membership in a nationally-recognized Quality organization. Professional Engineer registration
- Other related certifications may include but are not limited to: Design Quality experience; Systems Quality experience; Possesses working knowledge of more than one area of industry such as infrastructure, government, aviation, process, or transportation

**Why Arcadis?**

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique exper