Service Coordinator

Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of municipal service areas. We invite you to join our #TeamBrantford corporate culture with many progressive initiatives, including our hybrid work environment. The City is committed to the professional development of our staff and invite you to come, grow with us

Reporting to the Supervisor of Family and Income Stability, the Service Coordinator provides financial and employment assistance to clients, incorporating regulations, policies and procedures of the Ontario Works Act, local policies and other legislation as applicable with the goal of assisting the client in their transition from reliance on social assistance to meeting personal and career objectives that fulfill the individual's potential and lead to self-sufficiency.

The Service Coordinator uses a collaborative, community-based approach to support clients in their transition to self-sufficiency. This includes making the client aware of community resources and services, advocating on behalf of clients to service providers, mitigating barriers to accessing services, and following up with clients to ensure that services were beneficial to the client.

**QUALIFICATIONS**
- Two-year community college diploma in Social Services Worker program or related area
- Preference may be given to applicants holding a Bachelor's degree or higher in Sociology, Social-Psychology, Psychology, or Social Work or equivalent and relevant program of study
- Minimum one (1) year experience in an outcomes based, customer service environment in a direct service role
- Knowledge of and established partnerships with local community agencies is considered an asset
- Demonstrated group facilitation and interview skills
- Demonstrated ability to coach & mentor participants on their continuum to life stabilization and self-sufficiency
- Experience monitoring the progress of participants based on their plan, and revaluating as necessary
- Experience calculating budgets and analyzing eligibility for entitlement
- Effective communication & interpersonal skills to exchange, explain, interpret and discuss factual information internally and externally
- Working knowledge of support systems within the community for employment assistance, housing, and education
- Excellent organization and prioritization skills to effectively meet deadlines
- Ability to work independently and in a team setting
- Detailed knowledge of the Ontario Works Act and detailed understanding of departmental and municipal policies and procedures considered an asset
- Demonstrated case management skills in a human services setting is an asset
- Working knowledge of SAMS and other relevant internal systems considered an asset
- Must have a valid G class driver's license and access to a reliable vehicle
- This position will be required to work at various designated locations across the City of Brantford and the County of Brant.

**WAGE/SALARY RANGE**: $39.02 to $41.51 per hour (based on a 35-hour work week) plus benefits.

**Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.**

Pay: $39.02-$41.51 per hour

Expected hours: 35 per week

Work Location: In person

Application deadline: 2025-08-14