Cafe General Manager

9 hours ago

Blue Mountains, Canada ROYAL MAJESTY Full time

We are looking for **Experienced** Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Cafe manager responsibilities include
- maintaining the restaurant’s revenue,
- profitability and quality goals.

You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the entire operations, check-in with customers and balance seating capacity. Back of the house management experience is essential, as you’ll hire qualified Bakers ,Barista, Counter help, set work schedules, oversee food prep and make sure we comply with health and safety food and beverage regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

**Responsibilities**
- Coordinate daily Front of the House and Back of the House cafe operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage cafe’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future cafe operations

**Skills**
- Proven work experience as a Food and Beverage Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong leadership, motivational and people skills

**Job Types**: Permanent, Full-time

**Salary**: $48,150.00-$58,250.00 per year

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

Ability to commute/relocate:

- Blue Mountains, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- General Manager: 1 year (required)

Work Location: One location

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