Overnight Emergency Veterinary Assistant

**Canada West Veterinary Specialists**(CWVS), a privately owned and operated, multi-disciplinary emergency and specialty hospital is looking for exceptional Patient Care Assistants to join our Emergency department.

The first veterinary specialty hospital in Metro Vancouver, CWVS is a state-of-the-art Level VECCS level 1 and VetCOT certified facility. We have 30+ veterinarians in the following disciplines: emergency and critical care, surgery, neurology, radiology, internal medicine, and oncology. In addition to a rehabilitation department, 6 ORs, 2 isolation wards, and a newly redesigned ER, ICU, and Wards, we are equipped with 2 digital radiology suites, a new CT, and a 1.5T MRI.

**JOIN US?** Although a busy hospital we take pride in our staff and focus on providing a safe and fun place to build a career.

**BENEFITS**:

- We grow together with our monthly in-house Continuing Education presentations
- Subsidized extended health benefits
- 5 paid sick days per year
- Uniform allowance
- Wellness Spending account
- We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs.
- We provide employer paid Pet insurance to our employees.
- We believe in recognizing our staff with an anniversary recognition program.
- We have a profit-sharing program to recognize our staff’s contributions for our success.
- We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

**DUTIES AND RESPONSIBILITIES**
- Assists with the admission and discharge of patients, creating consent forms and estimates, taking deposits/final payments
- Documents and maintains proper medical record keeping
- Triage Emergency Line phone calls and answer telephone inquiries
- Assists doctors and technicians with patient triage on presentation, examinations, diagnostics, treatments, and procedures
- Ensures all client documentation is complete and updated (Forms and Logs)
- Updates and tracks submitted lab samples and advises the doctor when results are received
- Keeps emergency area clean, stocked and prepared for emergencies (following shift checklist)
- Ensures all equipment in the Emergency area is properly maintained
- Handling euthanasia related tasks (consent, billing, aftercare, post-euthanasia paperwork)
- Greet and offer assistance to clients
- Communicates with clients as directed by the ERCC Doctor or Technician and documents all communication in patient files
- Willing to go above and beyond to exceed clients’ expectations
- Assisting in the ICU with patient care and animal husbandry
- Other duties as assigned

**KNOWLEDGE, SKILLS AND ABILITIES**
- Veterinary Office Assistant Certification preferred, or equivalent animal emergency experience
- Ability to recognize and establish priorities and to respond efficiently and effectively under stress
- Customer service experience an asset
- Excellent communication skills, computer and phone skills
- High level of professionalism
- Strong attention to detail
- Ability to lift up to 25 pounds

**HOURS OF WORK**
- 21:30 - 08:00
- One bi-weekly shift in ICU
- As a member of the overall CWVS team, you may be required to assist in other areas of the hospital if your service is not in need of you or if the Service Doctor is away. This could involve working any shift within the twenty-four hour operating day of the hospital, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: $21.00-$26.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Vision care
- Wellness program

**Experience**:

- animal emergency: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person