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Customer Service Representative

2 weeks ago

Barrie, Canada Marathon Hardware Full time

**Marathon Hardware has 6 locations across Canada and we proudly distribute thousands of products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawers & slides, and storage accessories.** **Our roots have been firmly planted in Canada for nearly 30 years. We source products from around the world to find new and innovative solutions to enhance our customer projects. Our people are our core, and our customers are our focus. We take pride in both our team and ability to serve our customers with the utmost professionalism and personability.**

Under the supervision of the Branch Manager, the Showroom Advisor/Customer Service Rep is a front facing role that will offer top of the line service to our customers. This individual aims to develop new customers and continue to provide solutions to existing ones.

**Responsibilities**:

- Proactively listen to customer needs and advise on the best product fit.
- Develop customer relationships and add value and support to the client base.
- Proactively develop sales leads and opportunities.
- Enter customer orders into ERP.
- Communicate with the warehouse team to coordinate in-person orders.
- Liaise with outside Territory Sales Rep for order taking and follow up.
- Accurately and efficiently perform invoicing tasks.
- Ensure the showroom is kept clean and always organized.
- Follow up with customers to ensure service levels are met.
- Maintain updated information for customer records, prospects, and proposals through CRM (HubSpot & Proton).
- Update customers on products, modifications, changes, and enhancements.
- Keep up to date with training & product learning videos.
- Offer positive contributions to our culture and business environment.
- Represent Marathon with dignity and respect.

**Skills**:

- Ability to work as part of a team and independently.
- Ability to multi-task with an attention to detail.
- Impeccable customer service business etiquette.
- Excellent computer skills.
- Ability to work and communicate with diverse groups.
- Organized, autonomous, and resourceful.'

**This is a contract position for 9 months - which can be extended if necessary.**

**Job Types**: Full-time, Fixed term contract
Contract length: 9 months

Pay: $21.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Barrie, ON L4N 0M4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your salary expectation?

**Experience**:

- order entry: 1 year (preferred)
- customer service: 1 year (required)

Work Location: In person