Quality Assurance Specialist

7 days ago

Richmond, Canada BlackboxMyCar Full time

Established in 2012, BlackboxMyCar is the largest distributor of dash cams in North America.

We partner with the best-in-class manufacturers to bring top-quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions.

**We are currently looking for a full-time Returns and Repair Specialist.**

Key Responsibilities:

- Process, inspect and test returns and repairs in a timely manner
- Refurbish and restore electronics to a sellable condition
- Coordinate with warehouse and inventory teams to manage stock levels effectively
- Maintain accurate records of RMA transactions and refurbished units
- Collaborate with technical support teams to resolve product issues
- Assist in developing and improving RMA processes to enhance efficiency and customer satisfaction
- Communicate with our customer services team regarding the status of RMAs and address any inquiries or concerns
- Communicate with vendors to coordinate repair orders
- Enter and analyze data to identify trends in RMA requests
- Inventory control and physical counts
- Picking and packing
- Support other departments as necessary

**Qualifications**:

- High school diploma
- Proven experience in RMA processing and consumer electronics testing.
- Ability to multi-task, drive to surpass KPIs and handle competing priorities
- Strong attention to detail and organizational skills
- Excellent verbal and written communication abilities
- Typing speed WPM 40+ and adequate knowledge on how to use a computer
- Proficiency in Microsoft Office Suite & Google Drive
- Ability to work independently as well as part of a team
- Problem-solving and troubleshooting skills
- Light lifting up to 20lbs
- Experience in product grading and refurbishment is a plus

**What We Offer**:

- Paid vacation
- Extended Health Care
- Life Insurance
- Dental Care
- Store Discounts
- Casual dress
- Opportunities for development
- A dynamic and supportive work environment

Pay: $18.00-$19.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Shift:

- 8 hour shift

Work days:

- Monday to Friday

Work Location: In person

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