Account Executive, Fan Relations

1 week ago

Vancouver, Canada Vancouver Whitecaps FC Full time

**Position Title**: Account Executive - Fan Relations

**Location**: 788 Beatty Street, Vancouver, BC V6B 2M1

**Terms**: Full-time, Permanent

**Reports to**: Manager, Fan Relations

The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for a new team member to contribute to the Vancouver Whitecaps culture.

The Account Executive, Fan Relations is responsible for providing superior customer service and managing assigned accounts with the Whitecaps season ticket members.

**Role Responsibilities**:

- Develop and maintain relationships through excellent customer service
- Identify and facilitate new sales and upgrades to grow supporter baseManage season ticket holder requests and expectations
- Follow up with outstanding accounts and declined payments in a timely manner
- Assist in the renewal and relocation campaigns
- Help lead matchday staff on game days
- Assist with additional game day duties, as required
- Communicate and carry out service policies and procedures to Season Ticket Holders
- Maintain digital records of all clients and prospects via ticketing software
- Assist with additional game day duties, special events and promotions as required

**Qualifications/Experience**:

- Must be legally entitled to work in Canada
- 2-3 years of Customer Service experience; must love dealing with the public
- Diploma or degree preferred, but combination education/experience will be considered
- Ability to work flexible hours including evenings, weekends and holidays to reflect Matchdays and events
- Excellent command of the English language, with superior communication skills
- High degree of professionalism
- Strong time-management and organizational skills
- Self-motivated with a positive friendly attitude
- Project management or Loyalty Program experience is an asset

**Benefits**:

- Centrally located office at Terry Fox Plaza, downtown Vancouver
- Training and support available to help develop your career
- A generous extended health and dental plan
- Unlimited personal time off
- Heavily discounted game day tickets
- Become involved with Vancouver’s most exciting sporting environment
- “Dress for your day” dress code

We thank all applicants for their interest, however only those selected for further consideration will be contacted.

No recruiters or agencies, please.

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