Night Auditor/guest Service Agent

2 days ago

Richmond, Canada Vancouver Airport Marriott Hotel Full time

**RESPONSIBILITIES**:

- Process all guest check-ins, check-outs, room assignments and room changes according to brand standards
- Process and secures all payments, cash, and related transactions with accuracy and integrity including but not limited to activate/reissue room keys, vouchers, reconciling and so on
- Verify and adjust billing for guests as needed
- Tracks room revenues, occupancy percentages, and other front office statistics
- Prepares a summary of cash, check, and credit card activities
- Operate telephone switchboard station when required
- Run and check daily reports, contingency lists and credit card authorization reports
- Supply guest with directions and information
- Answer and process all guest calls, requests, questions and concerns; follow up to ensure each has been met/exceeded to guest’s satisfaction
- Arrange transportation for guests/visitors
- Other tasks as assigned by manager

**QUALIFICATIONS**:

- 1+ years previous experience working as a front desk agent or in a similar role
- Long term ability to work overnight shifts specifically during the week, stat holidays, and weekends as needed, which may also include occasional day shifts
- Must have excellent communication and interpersonal skills
- Technical skills should include experience in MS Word, Excel and other related Hotel Systems (ie. Marsha)
- Outstanding team player, able to motivate and support all associates
- Must display a high level of initiative; with a demonstrated ability to manage complex situations and assume responsibility to problem solve and make effective decisions independently
- Must work well under pressure and be detail oriented
- The Vancouver Airport Marriott Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process._

Pay: $25.00-$28.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Ability to commute/relocate:

- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commit to overnight/graveyard shifts without compromise?

Work Location: In person

  • Night Auditor/front Desk Agent

    2 weeks ago

    Richmond, Canada Grand Park Hotel Vancouver Airport Full time

    **Job Overview** We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours, providing exceptional guest services while managing financial transactions and maintaining accurate records. This position requires a strong...

  • Night Auditor

    6 days ago

    Richmond, Canada Holiday Inn Express And Suites Riverport Full time

    The **Holiday Inn Express & Suites Riverport | Richmond **is looking for a _Full-Time Experienced Night Auditor_ to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...

  • Night Auditor

    2 weeks ago

    Richmond, Canada QUALITY HOTEL AIRPORT SOUTH Full time

    Overview: We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This is an excellent opportunity for someone with a passion for hospitality and exceptional customer service...

  • Night Auditor/front Desk Agent

    5 days ago

    Richmond, Canada La Quinta Inns & Suites Full time

    POSITION TITLE: Part time Night Auditor REPORTS TO: Guest Service Manager, Quality Control Manager and General Manager This is an entry level job. We are mainly seeking someone who is looking to gain experience and grow within hospitality industry as this is a good opportunity for them. International students are welcome to apply! SPECIFIC DUTIES AND...

  • Front Desk/night Auditor

    2 weeks ago

    Richmond Hill, Canada Canadas Best Value Inn Full time

    **SUMMARY**: Under the general guidance and supervision of the Hotel Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. **RESPONSIBILITIES** - Accurately...

  • Night Auditor

    2 weeks ago

    Richmond, Canada Versante Hotel Full time

    A partner to the Front Office Manager and Duty Manager is responsible for the smooth operation of the Versante Hotel during their shift. Key to the success of this position is an unwavering attention to detail, leading and driving exceptional guest experiences, driving revenues and ensuring expenses are tightly controlled. Property overview Minutes from...

  • Night Auditor

    2 days ago

    Richmond Hill, Canada Holiday Inn Express & Suites Toronto-Markham Full time

    **About us** Holiday Inn Express & Suites Toronto-Markham Located on Hwy 7 and Leslie, Richmond Hill, ON We are looking for a motivated individual, able to work Night Audit - Friday and Saturday overnight at the Holiday Inn Express Toronto Markham, located at Hwy 7 and Leslie. Maintain a positive attitude and good communication, maintain excellent...

  • Night Auditor

    1 week ago

    Richmond Hill, Canada Holiday Inn Express & Suites Toronto-Markham Full time

    **About us** Holiday Inn Express & Suites Toronto-Markham Located on Hwy 7 and Leslie, Richmond Hill, ON We are looking for a motivated individual, able to work Night Audit - Sunday Thru Thursday overnight at the Holiday Inn Express Toronto Markham, located at Hwy 7 and Leslie. Maintain a positive attitude and good communication, maintain excellent...

  • Guest Services Manager

    2 weeks ago

    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Rooms...

  • Guest Services Agent

    2 days ago

    Richmond, Canada Accent Inns Inc. Full time

    **Are You the Duck We are Looking For? Take a gander at this post...** Accent Inns, the hotel with a rubber duck in every room, is searching for a **Guest Services Agent **to join our flock of totally unique and fun-loving individuals at our** Richmond **location. We’re a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one...