Night Auditor/guest Service Agent

2 days ago

Richmond, Canada Vancouver Airport Marriott Hotel Full time

**RESPONSIBILITIES**:

- Process all guest check-ins, check-outs, room assignments and room changes according to brand standards
- Process and secures all payments, cash, and related transactions with accuracy and integrity including but not limited to activate/reissue room keys, vouchers, reconciling and so on
- Verify and adjust billing for guests as needed
- Tracks room revenues, occupancy percentages, and other front office statistics
- Prepares a summary of cash, check, and credit card activities
- Operate telephone switchboard station when required
- Run and check daily reports, contingency lists and credit card authorization reports
- Supply guest with directions and information
- Answer and process all guest calls, requests, questions and concerns; follow up to ensure each has been met/exceeded to guest’s satisfaction
- Arrange transportation for guests/visitors
- Other tasks as assigned by manager

**QUALIFICATIONS**:

- 1+ years previous experience working as a front desk agent or in a similar role
- Long term ability to work overnight shifts specifically during the week, stat holidays, and weekends as needed, which may also include occasional day shifts
- Must have excellent communication and interpersonal skills
- Technical skills should include experience in MS Word, Excel and other related Hotel Systems (ie. Marsha)
- Outstanding team player, able to motivate and support all associates
- Must display a high level of initiative; with a demonstrated ability to manage complex situations and assume responsibility to problem solve and make effective decisions independently
- Must work well under pressure and be detail oriented
- The Vancouver Airport Marriott Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process._

Pay: $25.00-$28.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Ability to commute/relocate:

- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commit to overnight/graveyard shifts without compromise?

Work Location: In person

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