Night Auditor/guest Service Agent

7 days ago

Richmond, Canada Vancouver Airport Marriott Hotel Full time

**RESPONSIBILITIES**:

- Process all guest check-ins, check-outs, room assignments and room changes according to brand standards
- Process and secures all payments, cash, and related transactions with accuracy and integrity including but not limited to activate/reissue room keys, vouchers, reconciling and so on
- Verify and adjust billing for guests as needed
- Tracks room revenues, occupancy percentages, and other front office statistics
- Prepares a summary of cash, check, and credit card activities
- Operate telephone switchboard station when required
- Run and check daily reports, contingency lists and credit card authorization reports
- Supply guest with directions and information
- Answer and process all guest calls, requests, questions and concerns; follow up to ensure each has been met/exceeded to guest’s satisfaction
- Arrange transportation for guests/visitors
- Other tasks as assigned by manager

**QUALIFICATIONS**:

- 1+ years previous experience working as a front desk agent or in a similar role
- Long term ability to work overnight shifts specifically during the week, stat holidays, and weekends as needed, which may also include occasional day shifts
- Must have excellent communication and interpersonal skills
- Technical skills should include experience in MS Word, Excel and other related Hotel Systems (ie. Marsha)
- Outstanding team player, able to motivate and support all associates
- Must display a high level of initiative; with a demonstrated ability to manage complex situations and assume responsibility to problem solve and make effective decisions independently
- Must work well under pressure and be detail oriented
- The Vancouver Airport Marriott Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process._

Pay: $25.00-$28.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Ability to commute/relocate:

- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commit to overnight/graveyard shifts without compromise?

Work Location: In person

  • Guest Service Agent

    1 week ago

    Richmond, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...

  • Night Auditor/front Desk Agent

    1 week ago

    Richmond, Canada Holiday Inn Vancouver Airport Full time

    The Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company. Currently the job will be Sunday and Monday Night Audit shifts with potential for other shifts in the future. **Job responsibilities and duties are, but not limited to**: -...

  • Night Auditor

    1 week ago

    Richmond, Canada Holiday Inn Express And Suites Riverport Full time

    The **Holiday Inn Express & Suites Riverport | Richmond **is looking for a _Full-Time Experienced Night Auditor_ to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...

  • Night Auditor/front Desk Agent

    5 days ago

    Richmond, Canada La Quinta Inns & Suites Full time

    POSITION TITLE: Part time Night Auditor REPORTS TO: Guest Service Manager, Quality Control Manager and General Manager This is an entry level job. We are mainly seeking someone who is looking to gain experience and grow within hospitality industry as this is a good opportunity for them. International students are welcome to apply! SPECIFIC DUTIES AND...

  • Night Auditor/front Desk Agent

    1 week ago

    Richmond, Canada La Quinta Inns & Suites Full time

    POSITION TITLE: Part time Night Auditor REPORTS TO: Guest Service Manager, Quality Control Manager and General Manager This is an entry level job. We are mainly seeking someone who is looking to gain experience and grow within hospitality industry as this is a good opportunity for them. International students are welcome to apply! SPECIFIC DUTIES AND...

  • Night Auditor

    1 week ago

    Richmond, Canada Holiday Inn & Holiday Inn Express Vancouver Airport - Richmond Full time

    **Job Summary** **Duties** - Conduct nightly audits of all financial transactions and ensure accuracy in reporting. - Manage front desk operations, including check-ins and check-outs during the night shift. - Provide excellent customer service by addressing guest inquiries and resolving issues promptly. - Operate multi-line phone systems to handle incoming...

  • Night Auditor/guest Service Agent

    1 week ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest...

  • Night Auditor

    7 days ago

    Richmond Hill, Canada Holiday Inn Express & Suites Toronto-Markham Full time

    **About us** Holiday Inn Express & Suites Toronto-Markham Located on Hwy 7 and Leslie, Richmond Hill, ON We are looking for a motivated individual, able to work Night Audit - Friday and Saturday overnight at the Holiday Inn Express Toronto Markham, located at Hwy 7 and Leslie. Maintain a positive attitude and good communication, maintain excellent...

  • Night Auditor

    2 days ago

    Richmond, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Night Auditor

    2 weeks ago

    Richmond Hill, Canada Holiday Inn Express & Suites Toronto-Markham Full time

    **About us** Holiday Inn Express & Suites Toronto-Markham Located on Hwy 7 and Leslie, Richmond Hill, ON We are looking for a motivated individual, able to work Night Audit - Sunday Thru Thursday overnight at the Holiday Inn Express Toronto Markham, located at Hwy 7 and Leslie. Maintain a positive attitude and good communication, maintain excellent...