Guest Services Manager

4 days ago

Richmond, Canada Sheraton Vancouver Airport Hotel Full time

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business

**Reporting to the Rooms Operations Manager and Front Office Manager/Assistant Manager, the Guest Services Manager will be responsible for the following**:

- Responsible for the supervision and operation of the front office during primarily **overnight/graveyard shifts and occasional day and mid-day shifts; weekdays, weekends, stat holidays, as business requires**:

- **Must be able to work mainly 11pm to 7:30am shifts on any day of the week**:

- Oversee the security and safety of our guests during PM and overnight shifts, conducting daily rounds of the property
- Responsible for the supervision and operation of the front office during the PM and overnight shifts
- Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through recruitment and development, enabling all associates to realize their full potential.
- Responsible for providing timely feedback and performance reviews of Guest Services Agents
- Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Yelp, etc.), content creation and social customer service.
- Support and maintain close and effective working relationships cross-functionally with all departments
- Anticipate and exceed guest expectations using Brand Standards, proactively resolve any guest concerns.
- Support and inform the Rooms Operations Manager/ Front Office Manager/Assistant Manager and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general
- Assist and support in controlling expenses in the Front Office operation
- Ensure workplace health and safety is actively practiced in the department
- Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures.
- Monitor and respond in a timely manner to past, current and future guest requests on the hotel's social media channels

**Qualifications**:

- **Able to commit to a varied schedule with the majority of shifts in the overnight/graveyard hours, including weeknights, weekends, and stat holidays**:

- 2-3 years’ front office experience including night audit would be considered an asset
- Reliable and trustworthy
- Able to take initiative and be a self-starter
- Strong guest service skills & supervisory skills are essential
- Strong problem-solving skills & attention to detail are essential
- Strong administrative, organizational, and time management skills
- Desire to work in a team-based environment
- Strong oral and written communication skills required

**Job Types**: Full-time, Permanent

Pay: $61,000.00-$66,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Guest Services Manager

    2 days ago

    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business! **Reporting to the Front Office...

  • Guest Service Manager

    2 days ago

    Richmond, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Services Manager, Salaried

    2 weeks ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest...

  • Guest Services Manager, Salaried

    1 week ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest...

  • Guest Services Manager, Salaried

    1 week ago

    Richmond, Canada Vancouver Airport Marriott Hotel Full time

    The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest...

  • Guest Service Manager

    4 days ago

    Richmond Hill, Canada Splitsville Richmond Hill Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience **RESPONSIBILITIES** - Provide friendly and exceptional guest service - Be up to date on...

  • Guest Services Representative

    2 days ago

    Richmond, Canada Travelodge Hotel Vancouver Airport Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Service Agent

    4 days ago

    Richmond, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Service Attendant

    1 week ago

    Richmond, Canada Versante Hotel Full time

    **Guest Service Attendant (Bell / Valet)** We are currently searching for a warm, welcoming, articulate Guest Service Attendant (Bell / Valet) to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal...

  • Guest Services-switchboard Operator

    16 hours ago

    Richmond, Canada Sheraton Vancouver Airport Hotel Full time

    **Responsibilities**: - Delivers warm and connected guest service - Takes ownership of guest complaints, finding creative ways to solve problems and follow-ups with the guest - Answers all guest calls within three rings - Takes In-Room Dining orders - Assists guests with questions regarding the hotel and local area - Ensures all security procedures are...