Night Auditor/front Desk Agent

2 days ago

Richmond, Canada La Quinta Inns & Suites Full time

POSITION TITLE: Part time Night Auditor

REPORTS TO: Guest Service Manager, Quality Control Manager and General Manager

This is an entry level job. We are mainly seeking someone who is looking to gain experience and grow within hospitality industry as this is a good opportunity for them. International students are welcome to apply

SPECIFIC DUTIES AND RESPONSIBILITIES:
1. Be able to effectively use La Quinta's Property Management System - SynXis PM.
2. Posts room charges and taxes to guest accounts.
3. Respond to guest inquires and requests regarding hotel services, reservations, local attractions, directions, etc.
4. Processes guest charge vouchers and credit card vouchers.
5. Posts guest charge purchase transactions not posted by Front Desk Agents.
6. Transfer charges and deposits to master accounts.
7. Verifies all account postings and balances.
8. Verify the cash drawer, count the cash drawer to see if the drawer is over/short
9. Monitors the current status of coupon, discount, and other promotional programs.
10. Tracks room revenues, occupancy percentages, and other front office statistics.
11. Sets up wake-up calls, using log sheet
12. Processes all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures, and complete shift reports.
13. Understands principles of auditing, balancing, and closing out accounts.
14. Knows how to operate posting machines, other front office equipment.
15. Understands and knows how to perform check in and check out procedures.
16. Completes Night Audit Report to Guest Service Manager and General Manager.

GUEST SATISFACTION
- Respond to guest needs, special requests and complaints regarding their stay.
- Process guest invocations of 100% satisfaction guarantee.
- Smile, acknowledge and greet guests at front desk and other public areas.

TEAMWORK
- Be available to work a varied schedule of hours worked and days off.
- Assist other employees in various assignments, such as operate the hotel courtesy van, and assist with complementary breakfast, laundry or housekeeping.

SAFETY AND SECURITY
- Perform work duties in accordance with safety and security policies and procedures.
- Perform work duties in accordance with regulations such as WCB.
- Report and store lost and found items in accordance with hotel procedures.

EDUCATION/EXPERIENCE REQUIRED:
Minimum Education:

- Two Year College or equivalent required.

Related Work Experience:

- One year of Guest Services experience is an asset

Minimum Skill Requirements:

- Must be proficient in Microsoft Word, and Excel.

Knowledgeable in the use of office machines i.e. copy machines fax machines, etc.
- Must have excellent interpersonal skills and be able to interact with different types of personalities.
- Must have the ability to display sound judgment and discretional skills.
- Must be able to work under pressure and prioritize projects.
- Must be able to work on sensitive and confidential material.
- Also requires good organizational and time management skills.

**Job Types**: Full-time, Part-time

**Salary**: $16.00-$16.50 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
Face masks, gloves, hand sanitizer, plexi-glass and social distancing.

Ability to commute/relocate:

- Richmond, BC V6X 4K6: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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