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Part-time IT Support Analyst

2 weeks ago

Vaughan, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

**Support is primarily provided remotely (working from home) working approximately 20 hours per week between 6:00 am to 9:00pm local time and can include some weekends or holidays**.

The Part-Time Support Analyst can be located anywhere in Canada or close to any local KPMG office and would be an ideal opportunity for students or new-grads looking to learn valuable work experience in the field of IT

What you will do:

- Troubleshoot and resolve Level 1/ and 2 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required
- Record all incident tickets into the ServiceNow call tracking system
- Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.
- Provide device and app support for various types of mobile devices - both iOS and Android.

What you bring to this role:

- Previous IT support, virtual support and/or help desk experience
- Strong knowledge of Microsoft 365, Teams and Windows 10. Microsoft Access, Project, Visio, Power BI knowledge an asset.
- Mobile device knowledge and experience - iOS and Android.
- Knowledge and experience with ServiceNow.
- Aptitude for learning software quickly with mínimal instruction.
- Excellent interpersonal and communication skills
- Ability to work independently and self manage
- Strong troubleshooting/problem solving skills and analytical ability.
- Strong work ethic and thrives on challenges.
- Solid organizational skills; ability to prioritize, multi-task and work in a busy, fast paced environment.
- Desire to learn and expand knowledge of the firm and the technology environment in use; develop an understanding of the business requirements of the firm.

**KPMG BC Region Pay Range Information**

The expected base salary range for this position is $24,800 to $37,340 based on a 20 hour work week. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

**Providing you with the support you need to be at your best**

For more information about KPMG in Canada’s Benefits and well-being, click here.

Our Values, The KPMG Way:
**Integrity**, we do what is right | **Excellence**, we never stop learning and improving | **Courage**, we think and act boldly | **Together**, we respect each other and draw strength from our differences | **For Better**, we do what matters

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page.