Application Support Analyst

5 days ago

Vaughan, Canada Longo's Full time

We are looking for a Application Support Analyst who is passionate about food and enjoys working in a fast paced, customer service centric, team environment

Do you have a passion for IT?

Why not join us?

Position: Application Support Analyst

What you’ll do:

- Responsible for IT hardware and software moves, adds and changes
- Collect, organize and maintain a problems & solutions database utilizing Track-It Help Desk Software while keeping end users informed with status.
- Prioritize and schedule problems. Escalating problems (when required) to the appropriate area.
- Provide end user documentation and maintain support knowledge base regarding solutions provided.

What we are looking for:

- Post-secondary education in Information Technology, or related discipline completed or in progress
- Microsoft productivity Tools (Office 365, CRM).
- Knowledge of the Desktop operating systems 90% Microsoft, 10% Mac OS
- Experience with computer hardware and software troubleshooting, documentation, ticket management.
- Working experience with TCP/IP and WAN/LAN technologies
- Ability to work in a fast paced and rapidly changing environment with solid organizational, multi-tasking capability.
- 2+ years software operational support / sustainment
- Experience with Ticketing Systems
- Experience running SQL queries to troubleshoot issues
- Performing sustainment activities inclusive of Incidents, Requests, or Defects in a team environment
- Perform analysis, diagnosis, and resolution of computing problems for end-users, and recommend and implement corrective solutions,
- Ability to follow company policies, procedures and guidelines when carrying out responsibility with mínimal supervision.
- Ability to Prioritize and schedule problems. Escalating problems (when required) to the appropriate area.

Work Environment:

- Work is performed in varying environments including Distribution Centre(s) office environment retail and Food Manufacturing facilities
- Travel is required to our stores, Distribution Centres within and just outside of GTA
- Evening and weekend work is required periodically.
- Some lifting will be required (monitors, CPU-s etc.).

Longo’s is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

If you require accommodation, please contact the Human Resources Coordinator at:
Telephone: 905-264-4100

Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6

  • IT Support Analyst

    2 weeks ago

    Vaughan, Canada Encompass Solutions Full time

    We're looking for a skilled and energetic IT Support Analyst to join our team. As we embark on an aggressive growth trajectory, we need someone who thrives in a vibrant, fast-moving, and innovative business setting. Our organization values results and acknowledges as well as rewards exceptional work and performance.In the role of IT Support Analyst, you will...

  • IT Support Analyst

    7 days ago

    Vaughan, Canada Encompass Solutions Full time

    We're looking for a skilled and energetic IT Support Analyst to join our team. As we embark on an aggressive growth trajectory, we need someone who thrives in a vibrant, fast-moving, and innovative business setting. Our organization values results and acknowledges as well as rewards exceptional work and performance. In the role of IT Support Analyst, you...

  • Data Warehouse Application Support

    1 week ago

    Vaughan, Canada Echelon 56 Full time

    Our Information Technology department is seeking a highly motivated and career minded individual to join our team as a Business Systems Analyst - Roadside. The focus of this position is to work closely with the business units to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business operates....

  • Data Warehouse Application Support

    2 weeks ago

    Vaughan, Canada Echelon 56 Full time

    Our Information Technology department is seeking a highly motivated and career minded individual to join our team as a Business Systems Analyst - Roadside. The focus of this position is to work closely with the business units to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business operates. This...

  • Desktop Support Analyst(Vehicle must have)

    2 weeks ago

    Vaughan, Canada Power Staffing Solutions Full time

    Desktop Support Analyst(Vehicle must have)Desktop Support Analyst(Vehicle must have)Get AI-powered advice on this job and more exclusive features.Power Staffing Solutions provided pay rangeThis range is provided by Power Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...

  • Data Warehouse Applications Support Specialist

    1 week ago

    Vaughan, Canada Echelon 56 Full time

    A leading automobile association in Vaughan is seeking a Business Systems Analyst to work closely with business units on strategy and processes. The ideal candidate will have strong skills in Windows Server, SQL databases, and Agile methodologies. Responsibilities include troubleshooting applications, managing project documentation, and leading system design...

  • Data Warehouse Applications Support Specialist

    2 weeks ago

    Vaughan, Canada Echelon 56 Full time

    A leading automobile association in Vaughan is seeking a Business Systems Analyst to work closely with business units on strategy and processes. The ideal candidate will have strong skills in Windows Server, SQL databases, and Agile methodologies. Responsibilities include troubleshooting applications, managing project documentation, and leading system design...

  • Information Technology

    3 days ago

    Vaughan, Canada Aritzia Full time

    THE TEAM The mission of the IT Solution Delivery Department provide technology solutions that unlock business value while delivering excellent end-user experiences. THE OPPORTUNITY THE ROLE As the Solution Support Analyst, Supply Chain Technology, you will: - Implement structured testing that ensures functionality and identifies and addresses...

  • Information Technology

    3 days ago

    Vaughan, Canada Aritzia Full time

    THE TEAM The mission of the IT Solution Delivery Department provide technology solutions that unlock business value while delivering excellent end-user experiences. THE OPPORTUNITY THE ROLE As the Solution Support Analyst, Supply Chain Technology, you will: - Implement structured testing that ensures functionality and identifies and addresses...

  • Customer Care Analyst

    2 weeks ago

    Vaughan, Canada Penmore Group of Companies Full time

    Great learning and growth opportunities Hybrid remote work flexibility The Group Benefits Analyst plays a pivotal role within our Third-Party Administration (TPA) division, supporting the day-to-day operations of group benefits administration for a diverse portfolio of clients across Canada. This role requires a seasoned professional with in-depth knowledge...