IT Support Analyst

2 weeks ago

Vaughan, Canada Encompass Solutions Full time

We're looking for a skilled and energetic IT Support Analyst to join our team. As we embark on an aggressive growth trajectory, we need someone who thrives in a vibrant, fast-moving, and innovative business setting. Our organization values results and acknowledges as well as rewards exceptional work and performance.

In the role of IT Support Analyst, you will be a key member of our technical support team, providing critical support to our diverse range of clients. This role involves responding to and resolving a variety of IT-related issues, ensuring optimal system performance and customer satisfaction.

Key Responsibilities:

1. Client Support: Serve as the first point of contact for client IT issues. Resolve technical problems related to network systems, software, hardware, and other IT equipment.

2. Issue Diagnosis and Resolution: Quickly and accurately diagnose IT issues. Provide effective solutions, either remotely or on-site, to ensure minimal downtime and disruption.

3. Monitoring and Maintenance: Proactively monitor client systems using specialized tools to anticipate and prevent potential problems. Perform routine maintenance tasks to ensure system health.

4. Documentation: Keep detailed records of client issues, solutions, and system changes. Update and maintain service logs and documentation.

5. Client Communication: Communicate with clients in a clear and supportive manner. Provide updates, guidance, and advice on IT matters.

6. Collaboration: Work closely with other technical team members and departments to provide comprehensive IT support. Participate in team meetings and share knowledge and insights.

7. Training and Development: Stay abreast of the latest IT trends and technologies. Participate in professional development opportunities to enhance skills and knowledge.

Qualifications:

- Degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 2 years of experience in IT support, preferably in an MSP environment.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to work under pressure and handle multiple issues simultaneously.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.

Encompass Solutions: Encompass Solutions, renowned for its robust IT services, champions the principle of aligning technology with business goals for consistent, reliable outcomes. With a mission to deliver top-tier IT processes and strategies, Encompass is committed to excellence in customer service, enhancing business performance, and managing technology costs effectively. Leveraging a history of large infrastructure support, our experienced teams excel in solving complex challenges efficiently, ensuring optimal business-aligned IT solutions.

#J-18808-Ljbffr

  • IT Support Analyst

    5 days ago

    Vaughan, Canada Encompass Solutions Full time

    We're looking for a skilled and energetic IT Support Analyst to join our team. As we embark on an aggressive growth trajectory, we need someone who thrives in a vibrant, fast-moving, and innovative business setting. Our organization values results and acknowledges as well as rewards exceptional work and performance.In the role of IT Support Analyst, you will...

  • IT Support Analyst

    6 days ago

    Vaughan, Ontario, Canada Encompass Solutions Full time $60,000 - $80,000 per year

    We're looking for a skilled and energetic IT Support Analyst to join our team. As we embark on an aggressive growth trajectory, we need someone who thrives in a vibrant, fast-moving, and innovative business setting. Our organization values results and acknowledges as well as rewards exceptional work and performance.In the role of IT Support Analyst, you will...

  • IT Support Analyst

    1 week ago

    Vaughan, Canada UNFI Canada Full time

    **Who are we?** - **UNFI is the leading distributor of all natural, organic, and specialty foods in North America. We transform the world of food for our customers, associates, suppliers, and the families we serve every day. Our mission is simple: to provide healthier food choices to people everywhere. Better Food, Better Future!**_ - **As the IT Site...

  • IT Business

    5 days ago

    Vaughan, Canada Assa Abloy Group Full time

    A leading security solutions provider in Vaughan is looking for an IT Business/Sales Analyst for a 22-month contract. This role is crucial for bridging business stakeholders and IT partners, focusing on analyzing processes and gathering requirements. The ideal candidate will have a bachelor’s degree and at least 5 years of experience in business analysis,...

  • IT Business Analyst

    7 days ago

    Vaughan, Ontario, Canada The Redpath Group Full time $60,000 - $120,000 per year

    The IT Business Analyst's role is to support the Business Applications project leads in the planning, design, develop, and launch efficient business systems in support of core organizational functions and business processes. This includes designing, developing, and writing reports, gathering and analyzing data in support of business cases, proposed projects,...

  • Senior Solutions Support Analyst, Supply Chain Tech

    1 week ago

    Vaughan, Canada Aritzia Full time

    A leading retail company in Vaughan is seeking a Senior Solutions Systems Support Analyst to support and improve Supply Chain technology solutions. This role involves implementing testing, managing system releases, and providing support. Ideal candidates have skills in Warehouse Management Systems and strong collaboration abilities. The compensation range is...

  • Senior Solutions Support Analyst, Supply Chain Tech

    1 week ago

    Vaughan, Canada Aritzia Full time

    A leading retail company in Vaughan is seeking a Senior Solutions Systems Support Analyst to support and improve Supply Chain technology solutions. This role involves implementing testing, managing system releases, and providing support. Ideal candidates have skills in Warehouse Management Systems and strong collaboration abilities. The compensation range is...

  • Remote Healthcare Systems Analyst

    4 weeks ago

    Winnipeg, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Halifax, Saskatoon, Burnaby, Hamilton, Halton Hills, Victoria, Surrey, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, W, Canada Flexstaf IT Full time

    A Canadian IT staffing company is seeking an experienced Systems Analyst to support the expansion of a healthcare scheduling application. The role requires expertise in systems integration and data conversion, with a focus on compliance with healthcare standards. Ideal candidates will possess a strong background in clinical information systems and have at...

  • Workday Systems Analyst

    2 weeks ago

    Vaughan, Canada SHR Talent Full time

    SHR Talent is partnering with a client in Murfreesboro, TN in its search for a Workday Systems Analyst to take full ownership of their Workday platform, spanning HCM, payroll, finance, and recruiting systems. The Workday Systems Analyst is a newly created role that offers the unique opportunity to bring Workday support and strategy in-house, replacing...

  • Workday Systems Analyst

    16 hours ago

    Vaughan, Canada SHR Talent Full time

    SHR Talent is partnering with a client in Murfreesboro, TN in its search for a Workday Systems Analyst to take full ownership of their Workday platform, spanning HCM, payroll, finance, and recruiting systems. The Workday Systems Analyst is a newly created role that offers the unique opportunity to bring Workday support and strategy in-house, replacing...