IT Support Technician

3 days ago

London, Canada Old Oak Properties Full time

**At Old Oak**:

- We demonstrate integrity in everything we do
- We keep our people, our customers, and our community as our priority
- We are a company where people want to be

**What We Offer**:

- Certified Great Place to Work®
- Competitive wage structure
- Health and wellness benefits
- A company that gives back to the local community
- Opportunities for subsidized professional development
- Room for future growth and advancement
- A friendly, fun, and safe team-oriented work environment

**Role Summary and Purpose**

Travel is required in this role to provide on-site support as needed.

**Responsibilities**
- Systems Administration and Maintenance_
- Monitor system performance, uptime, and storage utilization.
- Intervene in critical situations to prevent system failure.
- Create documentation that can be added to the IT knowledge base.
- Follow security regulations to ensure protection of user information.
- Support the IT Manager with system upgrades, migrations, and infrastructure improvements.
- End-User Support_
- Support users regarding computer issues and general support requests.
- Communicate in a timely manner to support requests and document resolutions.
- Configure workstations and mobile devices using Device Management software.
- Manage onboarding/ offboarding of IT-related items (accounts, equipment, etc.).
- Consistently meet client service level targets while upholding superior service standards.
- IT Training_
- Coordinate and develop training curriculum with the goal of elevating IT proficiency across the company.
- Deliver standardized IT and systems training.
- Develop user guides, documentation, and knowledge bases tailored to various skill levels within the organization.

**Qualifications**
- Bachelor’s degree in computer science, Information Technology Diploma, or a related field
- Minimum 1 year of related professional experience
- Strong technical knowledge of PCs and centralized system environments
- Familiarity with cybersecurity best practices.
- Strong analytical and problem-solving, with a strong attention to detail.
- Excellent communication and organizational skills.
- Experience with Microsoft Entra and Intune
- Customer Oriented

**Working Hours**

Monday to Friday, from 8:00 a.m. to 4:00 p.m., with a 30-minute lunch period. Some overtime or weekend work may be required.
- Here at Old Oak, we are a quickly growing company and are excited to maintain the right staff. As such, we offer a very competitive compensation package to attract and maintain the best people. Old Oak is thankful to all who apply, however, only those who are qualified will be contacted for an interview._
- Old Oak is an Equal Opportunity Workplace committed to fostering a safe, healthy, and inclusive work environment. We are committed to providing a fully accessible recruitment process. Accommodations are available upon request._

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

**Experience**:

- IT support: 1 year (required)

Work Location: In person

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