Business Solutions Analyst

The Municipality of Chatham-Kent has an opening for a temporary full-time Business Solutions Analyst (Health Informatics) in the Information Technology and Transformation division. This temporary opportunity is for a period up to April 2027.

**Job description**

**Essential responsibilities**
- Demonstrate Chatham-Kent’s core values and competencies
- Understand corporate business processes, identify opportunities to improve complex processes, implementing automated solutions and monitoring effectiveness of existing processes
- Critically review complex technical documentation to understand corporate systems and determine if solutions will meet corporate goals
- development teams, end users and project leaders
- Develop training material, procedures and conduct training sessions for business specialists
- Create and deploy feedback mechanisms for end users; analyze results and make recommendations to support process improvement
- Analyze reports to ensure the integrity of information, ensuring that data entry and maintenance practices are consistent with industry best practice and corporate policy
- Research industry best practices and technology options to justify recommendations and support purchasing efforts
- Participate in software upgrades as the liaison for any vendor requirements and the corporate requirements
- Implement modifications including testing, sign-off, training, documentation and security set-up as required to ensure satisfactory transition to the upgrade or new software
- Communicate changes, enhancements and modifications to project stakeholders to ensure understanding of issues and solutions

**Essential qualifications**
- This position requires a minimum formal education of a three year university degree or a three year college diploma in a business solutions analysis, computer science, clinical informatics, health science, information technology and/or health informatics OR Registered member of a regulated health professional college with health informatics experience.
- Practical knowledge of corporate business processes and experience identifying and implementing technology solutons to improve business effectivesnnes and efficiency.
- Experience analyzing end user feedback and making recommendations to support continuous process improvement
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Ability to develop and interpret technical documentation
- All employees will be required to complete their Health & Safety and other on-line mandatory training on or before their first day of employment; other training (including Health & Safety policies) may also be required

**Certifications, memberships, licenses**
- Certificate of Capability in Business Analysis (CCBA) would be an asset.
- ITIL v4 Foundation certification (certification required within 90 days of employment)

**Work environment/hours of work**
- This position works mostly indoors
- This position works weekday, occasional weekend and evening hours, as well as on-call after hours and on weekends.

**Working Remotely**

This position has been approved for a remote working model, at the discretion of the supervisor based on the Working Remotely Policy.

This position would be required to work in office for a set number of days per week and will be required to attend additional on-site meetings in order to complete essential responsibilities of the role. As per the Working Remotely Policy, employees scheduled to work remotely on a certain day may occasionally be called to a municipal onsite work location on short notice. Employees must remain flexible to accommodate municipal requirements and be prepared to be called in on short notice.

**Background check requirements**

required (Fixing Long-Term Care Act section 252 O. Reg. 246/22) prior to being accepted for employment. You must be 18 years of age or older to obtain a vulnerable police check.

All staff members shall promptly provide the employer with a signed declaration disclosing new charges, convictions, orders and restraining orders, consistent with Ontario Regulation section 253 O. Reg 246/22 made under the Fixing Long-Term Care Act, with respect to the period since the date the person’s last criminal reference check under subsection (2) was conducted.

**Essential physical and/or safety requirements**

Sitting: constant sitting in a chair (constant sitting at a desk operating a computer)
- Hands: constant fine finger dexterity (movement), mousing (constant keyboarding and operating a mouse)
- Annual Flu immunization is required.
- 2 step TB skin test to be completed within two weeks of starting position.

**Benefits**
- ____

The Municipality of Chatham-Kent is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.