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Manager Digital Experience

2 weeks ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Job Summary**:
As a member of the Digital Experience team, the Manager leads a team that develops digital propositions for our wealth advisor community - from website presence to social media and other marketing campaigns.

Reporting to the AVP, Digital Experience North America, this role is integral to the ongoing development and management of Digital initiatives to support the Manulife Wealth business in Canada.

**Responsibilities**:

- Oversee digital product development and website management, ensuring alignment with organizational goals and advisor needs.
- Partner with the marketing organization to scale advisor programs, for instance developing a tiered offering and re-assessing technologies used
- Management of vendor relationships
- Providing program overviews and offer high-level training to advisors, fostering strong relationships and enhancing program engagement.
- Lead the development and implementation of social media capabilities for advisors.
- In partnership with the advisor marketing team, develop training and marketing material targeted to the Advisors for the digital program.
- Collaborate seamlessly with business, technology, and compliance teams to facilitate efficient project execution and maintain program compliance.
- Lead a small team, providing guidance and support for their professional growth while achieving project objectives.
- Lead all aspects of the billing process for Advisor accounts, ensuring accuracy and timeliness.
- Act as a project manager when necessary, coordinating efforts to meet project milestones and deadlines.
- Cultivate and maintain strong relationships with Advisors and the business, ensuring a high level of satisfaction and engagement.
- Identify and escalate any potential risks to the business promptly, implementing mitigation strategies as needed.
- Possess a high-level understanding of technology and its interactions within the organization, facilitating effective communication and project execution.
- Demonstrate the ability to manage and handle conflicting priorities efficiently, maintaining a focus on critical business objectives.

**What are we looking for**
- 7+ years in the investment management industry
- Digital Marketing experience
- Solid project management background with demonstrated ability to deliver with efficiency, accuracy and timeliness.
- Strong oral and written communication skills
- Strong interpersonal skills that model corporate core values
- Sound business acumen, judgment, and decision-making
- Self-motivated, organized.

**What can we offer you?**
- A competitive salary and benefits packages
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all collaborators and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equa