Administrative Supervisor

1 week ago

Oak Bay, Canada Arbutus Physiotherapy Westshore Full time

Are you passionate about providing exceptional customer service while contributing to the health and well-being of others? We’re looking for a motivated and friendly Customer Service / Administrative Supervisor to join our busy physiotherapy clinic

Arbutus Physiotherapy and Health Centre is committed to empowering our patients to live active and pain-free lives. Our beautiful and centrally located clinic offers a comprehensive range of physiotherapy services and we take pride in delivering personalized care and excellent treatment outcomes.

As our Customer Service Supervisor, you will be the friendly face and the backbone of our clinic.

Your responsibilities will include:

- Welcoming Patients: greeting patients with a warm smile and making them feel comfortable and valued from the moment they walk in the door.
- Appointment Scheduling: Efficiently managing our appointment through Jane software to ensure optimal scheduling for both patients and therapists
- Patient Records Management: Maintaining accurate and confidential patient records with attention to detail and confidentiality.
- Billing & Payments: Handling billing inquiries and processing payments accurately and promptly.
- Manage Financial Transactions: Efficiently handle patient payments, including processing cash, credit card, and insurance payments. Ensure accurate daily cash-outs and balance all financial transactions to maintain precise and up-to-date financial records. Address any discrepancies promptly and collaborate with the team to ensure smooth financial operations.
- Assisting Therapists: Supporting our physiotherapists with administrative tasks, ensuring a smooth workflow
- Maintaining Clinic Cleanliness: Ensuring a clean and organized clinic environment that reflects our commitment to excellence.

**Requirements**:

- Ability to multitask within a fast-paced environment, maintaining composure under pressure and contributing to a positive, productive work flow.
- Excellent communication and interpersonal skills with a friendly and empathetic demeanor.
- Strong organizational abilities and attention to detail to manage administrative tasks efficiently.
- Previous experience in customer service, administrative roles and JANE EMR is a plus but not mandatory.
- Ability to work as part of a team and contribute positively to our clinic's welcoming atmosphere.

Our commitment to you:

- Competitive compensation and opportunities for growth within the organization.
- A supportive and friendly work environment where your contributions are valued and work-life balance is encouraged.
- Training and development opportunities to enhance your skills.

Ready to be part of our dedicated team? If you have a passion for delivering exceptional customer service and a desire to make a difference in people's lives, we would love to hear from you.

**Please send your resume AND a **COVER LETTER** to. Within your cover letter, to show your attention to detail, please explain what you find challenging about working in a fast paced environment.

We can't wait to welcome you aboard our Arbutus Physiotherapy team.

**Job Types**: Part-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 28 - 32 per week

Schedule:

- Evening shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

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