Industry Health and Safety Coordinator

Do you value being a part of a highly engaged team? Would you be interested in supporting and empowering employers across BC’s tourism and hospitality industry to build safer workplaces? If you are an experienced administrative professional with a passion for people, exquisite customer service and a love of BC’s tourism and hospitality sector, the Industry Health & Safety Coordinator position with go2HR is a unique opportunity that could be a great fit for you

BC’s tourism industry is a vibrant, $20 billion industry that is one of the major drivers of the provincial economy. We are go2HR, the human resources, and health and safety association for BC’s tourism and hospitality industry. Our purpose is to support strong workforces and safe workplaces that deliver world-class tourism and hospitality experiences in BC, and our mission is to empower employers to build strong human resource and health & safety cultures that allow for a vibrant and resilient sector which benefits all British Columbians.
- We offer programs, tools, information, and consulting services to elevate employers’ human resources and health and safety practices.
- We educate and train the current and future workforces.
- We inform government, stakeholders and communities on labour market conditions and strategy.

As tourism and hospitality businesses continue to recover from the severe impacts of the pandemic, there has never been a greater need for support related to both occupational and psychological health and safety in the workplace. The services offered by go2HR play an important role in helping the industry to address workplace health & safety concerns. To meet the high demand for these services, and in line with our strategic priorities, go2HR is pleased to be hiring another talented individual to join our growing team.

Reporting to the Director, Industry Health & Safety, the Coordinator, Industry Health & Safety (IHS) provides administration, coordination, training and customer service support to the Industry Health & Safety and Certificate of Recognition (COR) Programs at go2HR.

As the Industry Health & Safety Coordinator, you will be involved in a range of activities, including but not limited to:

- Act as a primary customer service contact for introductory information about go2HR’s health & safety (H&S), COR and training initiatives
- Maintain internal databases, including creating and updating records in HubSpot
- Coordinate internal auditor training sessions, student audits and tracking of the ongoing professional development of internal auditors, including administration and document keeping
- Maintain inventory of external auditors and their ongoing professional development
- Register and maintain the database of companies registered and certified in COR
- Coordinate and track the end-to-end COR lifecycle process, including certification and maintenance audits, communication with employers, database entry, issuing new certificates and documentation storage for employers participating in the COR program
- Coordinate and track the auditor quality assurance process, ensuring COR audits are completed and processed in a timely manner
- Organize and coordinate training, including access to H&S and COR online training options and virtual/in-person training sessions
- Assist with hosting of training content through designing, testing and implementing the course framework in go2HR’s Learning Management System (LMS)
- Provide troubleshooting for users, resolve issues relating to system functionality in coordination with training coordinator
- Support the update of current training courses and assist with content reviews
- Track and report on program metrics and assist in collecting program data, including survey results
- Create, document, improve and maintain internal processes, including identifying areas to leverage technology, automate procedures and streamline processes
- Maintain collateral and inventory
- Participate in the planning and execution of H&S events, committee meetings, roundtables and webinars
- Provide administrative support, including meeting logistics, minute taking, records management etc.
- Other duties, as assigned
- Job Requirements/Qualifications:

- Skills & Experience Required:

- A combination of related education/training and/or a minimum of 2 years of progressive work experience in a similar role
- Strong administrative, organizational and time management skills with the ability to prioritize, multi-task and meet deadlines with a sense of urgency and ownership
- Exceptional customer service and communications skills
- Solid computer literacy, including intermediate to advanced skills in Word, Excel, PowerPoint, Outlook, Visio databases, SurveyMonkey, Zoom and other technology
- Experience with Rapid Learning Management System (LMS) or other LMS is considered an asset
- Strong problem-solving, process improvement and research skills
- Experience with coordinating training sessions, mee