Program Coordinator

https://actsafe.ca/wp-content/uploads/2026/01/Program-Coordinator-IHS-Job-Posting.pdf Do you have a couple years of professional administrative experience under your belt and looking to take the next step in your career? Do you enjoy being the internal pillar of support for your team and providing excellent external customer service? Are you interested in learning more about health and safety in the BC arts & entertainment industry? Are you a fan of the motion picture, performing arts and live event industry, looking to have a strong sense of purpose and want to join an exceptional team with a thriving culture and physical and psychologically safe workplace?Actsafe Safety Association has a mission of preventing workplace injuries, illness and deaths in BC's arts and entertainment industry, is halfway through a five-year strategic plan (2023–2027) and is looking for a Program Coordinator, to be the customer experience ambassador of our Industry Health & Safety Program. In this role, you’ll be at the heart of the IHS team, helping keep the department running seamlessly. As the backbone of the IHS Program, you’ll often be the first point of contact for our industry customers—engaging them in the program’s services, and ensuring every interaction is positive, efficient, and effortless. From reaching out to productions and helping them understand our services to booking travel for your team, preparing their expenses for reimbursement to supporting with the coordination of meetings, your work will directly support safer, stronger workplaces in the arts and entertainment industries.You will join a high-performing team of industry safety professionals, including a strong leadership team. This is a full-time, temporary role covering a leave, ideal for someone who wants to make an immediate impact in a dynamic, people-focused environment. Apply today and be our IHS experience ambassador Actsafe would love to hear from youThis position has primary oversight of the following responsibilities:• Outreach - Supports the IHS team’s outreach; identifies targeted IHS customers, actively reaches out to them (“warm calls”), coordinates logistics.• Customer Service - Maintains polite and efficient communication for in-person and virtual client assistance.• IHS Program Manual - Works in accordance with the organization’s IHS Manual. Creates standard operating procedures (SOPs) for IHS team members responsibilities and activities.• Department Calendar - Ensures the schedule of IHS offerings are meeting industry demand and aligned with team capacity.• IHS Requests - Maintains awareness of industry demands for IHS offerings, receives requests for program support.• IHS Logistics – Coordinates logistics for IHS offerings and program offerings, including virtual, in-person, at-office and off-site delivery.• IHS Data Entry & System Maintenance - Responsible for the entering data and information into Customer Relationship Management (CRM) database and or Injury Claims Database. Audits and ensures data is accurate and up to date.• Committee participation - Participates in internal multi-departmental committees or external committees, as needed.• IHS Inventory Tracking and Supplies Maintenance - Maintains inventory of all IHS equipment and replenishes supplies.• IHS Organizational Effectiveness – Supports the implementation and maintenance of customer service feedback mechanisms for IHS offerings.• Industry Education & Training department Back-Up Support - Regularly provides back-up administrative, customer services.• Private Training Services – Prepares the process of custom private training workshop requests delivered by the IHS team.• IHS Records Management – Ensures IHS documents are accurate and maintained, contact lists, distribution lists, etc.• IHS Organizational Documentation & File Management System – Oversees and maintains the file management system for IHS files, including off-site storage.• General administration – Provides confidential administrative support, meeting coordination, travel arrangement, expense reimbursement, etc.Required• Education: Completion of post-secondary education, either degree, diploma, certificate, or associate certificate in related field, required, ideally in business, or health and safety.• Experience: 2+ years' experience providing administrative and customer service required. Experience in the arts & entertainment industry (film, tv, commercials, performing arts, live events) and/or interest in occupational health & safety an asset.• Technology: Proficiency in using Microsoft Office (Outlook, Teams, SharePoint, Word, PowerPoint, Excel) required. Experience in other systems is considered an asset incl. virtual meetings (Zoom), customer relationship management (CRM), accounting (Sage), payroll (Ceridian), project management (Monday.com), learning management systems (LMS), digital payment (Bambora) PollEV, and DoodlePoll.• Certifications: A valid Class 5 BC Drivers Licence required, and access to a vehicle preferred.• Ideal competencies: emotional intelligence, innovation, change management, relationship management, technical subject matter expertise (SME), self-led, accountable, organizational awareness, organizational effectiveness, communication, collaboration and results oriented.What we offer Actsafe offers a total rewards package including:• Salary: $50,000 - $60,000 depending on education, designations, and experience• Extended Health Benefits (EHB) Plan• An 8-hour workday (with paid 30 min lunch break)/40-hour workweek• A flexible workplace with a mix of in-office (Burnaby) and remote work opportunities• A rich paid time off and professional development budget• Challenging work that provides you with a sense of purpose• Passionate, diverse, skilled, fun team members• Engaged and collaborative stakeholders• A physically and psychologically safe and healthy cultureHow to applyIf you are committed to making an impact and want to be part of an organization dedicated to transforming health, safety and wellness in BC's arts and entertainment industry, we would love to meet you Please submit a cover letter and resume to: jointheteam@actsafe.ca by Jan. 25, 2026.What is Actsafe?Actsafe is a not-for-profit health and safety association, with a growing $2.5M operating budget, supporting BC's production of motion pictures, television, live events and performing arts industry’s 3000 employers and 60,000 workers. Its vision is that British Columbia has the safest and healthiest arts and entertainment workplaces in the world, and its mission is to prevent and eliminate workplace injury, illness and death by providing world-class occupational health, safety, and wellbeing programs to employers, supervisors, and workers.Who is the Actsafe team?At Actsafe Safety Association, a diverse, inclusive, and equitable workplace is one where all members of the team, stakeholders, community, and individuals whose personal characteristics fall into any of the prohibited grounds of discrimination under Canadian Human Rights Law feel valued and respected. We are committed to fostering a non-discriminatory workplace culture and providing equal employment and advancement opportunities throughout our organization. We respect, encourage, and value diverse voices because we believe that innovation and creativity are driven by inclusiveness and cultivated by diverse backgrounds, ideas, and experiences.