Program Coordinator

Program Coordinator - Industry Health & Safety Actsafe Safety Association is a not‑for‑profit organization dedicated to preventing workplace injuries, illness, and deaths in British Columbia’s arts and entertainment industry. We are halfway through our 2023–2027 five‑year strategic plan and are looking for a Program Coordinator to serve as the customer‑experience ambassador for our Industry Health & Safety (IHS) Program. Primary Responsibilities Outreach – Supports the IHS team’s outreach; identifies targeted IHS customers, actively reaches out to them (“warm calls”), coordinates logistics. Customer Service – Maintains polite and efficient communication for in‑person and virtual client assistance. IHS Program Manual – Works in accordance with the organization’s IHS Manual. Creates standard‑operating procedures (SOPs) for IHS team members’ responsibilities and activities. Department Calendar – Ensures the schedule of IHS offerings meets industry demand and aligns with team capacity. IHS Requests – Maintains awareness of industry demands for IHS offerings and receives requests for program support. IHS Logistics – Coordinates logistics for IHS offerings and program offerings, including virtual, in‑person, at‑office and off‑site delivery. IHS Data Entry & System Maintenance – Responsible for entering data and information into the Customer Relationship Management (CRM) database and/or Injury Claims Database. Audits and ensures data is accurate and up to date. Committee Participation – Participates in internal multiinza‑departmental committees or external committees, as needed. IHS Inventory Tracking and Supplies Maintenance – Maintains inventory of all IHS equipment and replenishes supplies. IHS Organizational Effectiveness – Supports the implementation and maintenance of customer‑service feedback mechanisms for IHS offerings. Industry Education & Training Department Back‑Up Support – Provides regular back‑up administrative and customer‑service support. Private Training Services – Prepares the process of custom private training workshop requests delivered by the IHS team. IHS Records Management – Ensures IHS documents are accurate and maintained, including contact lists and distribution lists. IHS Organizational Documentation & File Management System – Oversees and maintains the file‑management system for IHS files, including off‑site storage. Required Qualifications Education – Completion of post‑secondary education (degree, diploma, certificate, or associate certificate) in business, health and safety, or a related field. Experience – 2+ years of administrative and customer‑service experience. Experience in the arts & entertainment industry or an interest in occupational health & safety is an asset. Technology – Proficiency in Microsoft Office (Outlook, Teams, SharePoint, Word, PowerPoint, Excel). Experience with virtual meeting platforms, CRM systems, accounting (Sage), payroll (Ceridian), project management (Monday.com), LMS, and digital payment (Bambora, PollEV, DoodlePoll) is an asset. Certifications – Valid Class 5 BC Driver’s Licence required; vehicle access preferred. Ideal competencies – Emotional intelligence, innovation, change management, relationship management, technical subject‑matter expertise (SME), self‑led, accountable, organizational awareness, communication, collaboration, and results‑oriented. What We Offer Salary: $50,000–$60,000 (depending on education, designations, and experience) Extended Health Benefits (EHB) Plan 8‑hour workday (with paid 30‑minute lunch break)/40‑hour workweek Flexible workplace with a mix of in‑office (Burnaby) and remoteाणीopportunities Rich paid time off and professional development budget Challenging work that provides a sense of purpose Passionate, diverse, skilled, fun team members Engaged and collaborativeобор stakeholders Physically CSV  znych    psh అరvery safe culture How to Apply If you are committed to making an impact and want to be part of an organization dedicated to transforming health, safety, and wellness in BC's arts and entertainment industry, please submit a cover letter and resume to by January 25, 2026 . Actsafe is an Equal Employment Opportunity employer. We celebrate diversity and sols un­diverse views, and we value all employees, irrespective of gender, sexual orientation, age, race, ethnicity, nationality, religion, or disability. All qualified applicants with removed ability will receive equal consideration for employment. #J-18808-Ljbffr