Scheduler

Job ID: 508292

Work Type: Full Time Permanent

**It is a great time to join Dufferin Concrete, A CRH Company**

**CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.**

**We are building a world
- class team. Make your mark**

**You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.**

Dufferin Concrete, A CRH Company is currently hiring a **Scheduler** to join their growing team in Kitchener

**Who we are**
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

Reporting to the Distribution Manager the Scheduler is responsible for organizing, analyzing and overseeing the operation of the hour-to-hour management of shippers, drivers, batchers. Responsibilities also include ensuring that a high level of customer service is maintained within the budgeted delivery cost, utilization and efficiency to meet strategic business objectives.

**The successful individual will provide both a strategic and hands on approach to**:

- Promoting a safe work environment; documenting and reporting all related issues as per CRH Canada policies; As first contact you will be coordinating all emergency situations with management, human resources and field staff;
- Understand and operate in accordance with company programs, policies and legislative requirements to ensure that environmental standards and performance objective targets are met.
- Dispatching and Scheduling of trucks by organizing, analyzing and overseeing the assigned workload in order to provide a high level of customer service while achieving all budgetary targets;
- Improve efficiency by analyzing KPI’s and developing strategies and recommendations for improvements.
- Improve customer service by evaluating all information at hand to determine what type of actions are necessary to satisfy the delivery needs of the customer; uses tools as Command dispatching software, GPS, Zello VOIP Radio software, Cisco Jabber and Microsoft Office
- Work closely with Customer Service Representatives, Field Representatives and Sales staff to address all customer service-related concerns.
- Provide support and dotted-line responsibility for dispatchers.

**Requirements**:

- High School diploma and/or related construction field experience.
- Efficiently handles high volume of calls, answers and directs inquiries.
- Ability to multi-task. Prioritizes and performs a variety of concurrent tasks with mínimal direction.
- Sound knowledge of OH&S policies, procedures and regulations.
- Familiarity with equipment, technology and processes related to the ready-mix concrete industry.
- Ability to supervise hourly employees.
- Must be flexible to work various shifts and weekends.
- Strong geographical knowledge of Southern Ontario and surrounding.
- Successfully demonstrate working in and fostering a team environment.

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.