Lead, Performance Accountability

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At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.
- What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
- Fully paid medical, dental and vision coverage from your first day- a health care spending or wellness spending account- a premium defined benefit pension plan- three personal days and two float days annually- three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years- career development opportunities- a collaborative values-based team culture- a wellness program- a hybrid working model- participation in- Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Manager, Performance, Accountability and Funding Allocation, this role acts as the primary contact for assigned Health Services Providers to manage system risks in a timely manner and leads system improvements through planning and collaboration. This role also drives innovation through initiating performance improvement initiatives and partnering with experts in health care disciplines.

Here is what you will be doing:- Develops and maintains strong working relationships internally in Ontario Health and externally with HSPs, Ministry of Health, and Ministry of Long Term Care in support of proactive/effective performance & issues management- Contributes advice and input from a hospital/community provider operations perspective for the development of health system performance and integration plans, reviews and service gaps analyses- Identify and support prioritized clinical service changes & broader health system improvements in collaboration with Ontario Health and system partners- Works in collaboration with peers to standardize approach and best practices, including identification of variance and improvement priorities to streamline process in support of system integration and improved performance- Leads program and service reviews as it relates to capital projects (early planning stages) and Health Service Provider service gap analyses- Makes recommendations related to access to care (wait time) allocations, provincial programs and other Ministry/Ontario Health directed programs.- Assists in identifying and monitor high-risk issues.- Leads reviews and analyzes local HSP performance reports/plans related to Ministry and Ontario Health priorities in accordance with Ontario Health goals and objectives- Receives reports from other Ontario Health portfolios regarding performance of HSPs and interact with HSPs to address performance and risk management issues in collaboration with other Leads and the Director, Performance, Accountability & Funding Allocation - Performance monitoring/management including escalation- Participates in preparation of annual/multi-year performance management work plans-
- Leads in the completion of Service Accountability Agreements (SAAs) in one or more designated sectors, from inception to completion, including the development of associated schedules

Here is what you will need to be successful:
Education and Experience- University or Master’s in business administration, health administration or relevant field- Five plus years’ experience in the healthcare environment, performance management, reporting and/or data analytics within the health care sector or other relevant experience- Experience in project leadership and implementation

Knowledge and Skills- Administratively strong and able to converse well with HSPs, Ministry and other Ontario Health Regions as required- Financial acumen- Proficiency in Microsoft Excel and Word with a working knowledge of Information Management Systems such as SharePoint, Customer Relationship Management databases, etc.- Excellent communications and interpersonal skills to work effectively with senior level HSP executives and their management teams, and to liaise with colleagues across Ontario Health and with contacts in the Ministry.- Demonstrated ability to effectively negotiate when dealing with conflicting views- Knowledge of performance management and evaluation techniques in one or more health sectors related to administrative and/or clinical performance- Demonstrated capac