Guest Experience Host

**CORRECT LOCATION FOR THIS JOB: GAMBIER ISLAND, 20 MINUTES AWAY FROM HORSESHOE BAY**

**Guest Experience Host - Housekeeping & Hospitality**

**Overview**:Camp Fircom is located on Cha7elwnech (Gambier Island), in the ancestral and unceded territory of Skwxwú7mesh Úxwumixw (Squamish First Nation). A short 20-minute water taxi ride from Horseshoe Bay, Camp Fircom is situated on a 120-acre waterfront property that offers access to ample recreational opportunities, including swimming beaches and hiking trails.

**Living Arrangements**:Accommodation is provided in a shared unheated cabin without plumbing, electricity, or internet. Shared washroom facilities are available exclusively for staff use, and access to the internet is available in most communal buildings throughout camp. Meals are included when guests are on site and Food Service is offered.

**Employment Dates**:Start date - April 26, 2025; End Date - October 25, 2025

**Wage**:$18.50 per hour, plus accommodation, all meals when Food Service is offered, water taxi fares (2 return trips per month), & staff shirt

**Duties and Responsibilities**:

- **Training**:_
- Actively participating in 100% of all comprehensive staff training sessions, prior to the beginning of the operating season and throughout the season
- Actively participating in training sessions for recreational activities, including: archery, canoeing, kayaking and arts & crafts
- **Housekeeping (approximately 75% of hours worked)**:_
- In collaboration with members of the Guest Experience team, cleaning and sanitizing shared spaces according to the daily cleaning and sanitizing schedule
- On departure days, with assistance from site staff and in collaboration with the Guest Experience staff team, cleaning and sanitizing shared spaces and guest accommodations, which may include

laundering linens and making beds with fresh linens (Farmhouse, Cottage and Craigcroft accommodations)
- Laundering linens, towels, rags, etc. on an as needed basis
- Organizing the Laundry Room and Janitorial Closet on a regular basis, ensuring that all supplies are kept tidy and in their assigned places
- Ensuring appropriate cleaning supplies are used for the surfaces being cleaned
- Assisting with extra cleaning and sanitizing tasks as required
- **Hospitality & Programming (approximately 25% of hours worked)**:_
- Leading recreational activities for all guests (children, youth and adults)
- Ensuring guests are following activity-specific safety protocols
- Ensuring all recreational and programming equipment and supplies are put away properly, and that any damaged equipment is removed from use and reported to the Program & Waterfront Director so that it can be replaced
- Engaging and communicating with guests and staff in a friendly, respectful manner
- Responding to guests’ needs and inquiries in a timely manner
- Preparing accommodations and shared spaces for guest arrival
- Welcoming guests to site, which includes off-loading guests from the water taxi, assisting with luggage, delivering the Fircom Community Speech, and escorting guests to their accommodations
- Assisting with the serving of meals during meal times, which includes sweeping, bussing tables, and cleaning and sanitizing surfaces after meal service
- Assisting guests on departure days (i.e., collecting luggage and bringing to dock, facilitating the loading of guests on the water taxis, etc.)
- Assisting with the coordination of special events and weddings (i.e., ceremony and reception), including set-up and clean-up of indoor and outdoor spaces used for the special event/wedding
- **General**:_
- Being sensitive to, and striving toward, fulfilling the purpose and values of Camp Fircom
- Carrying out other duties as required
- **Safety**:_
- Developing a working knowledge of Camp Fircom’s Staff Manual and Policy & Procedure Manual
- Learning Camp Fircom’s Emergency Procedures and being prepared for emergencies
- Taking ownership for the safety of guests, volunteers and fellow staff, and actively managing risk
- Monitoring guest, volunteer, staff and site safety, and reporting any concerns to the Executive Director
- **Reporting and Evaluations**:_
- The Guest Experience Host reports to the Executive Director, who will lead a goal setting and evaluation process for the Guest Experience Host

**Qualifications**:

- Current Criminal Record Check and Vulnerable Sector Search upon hire
- Ability to work well independently and as part of a team
- Willingness to work evenings and/or weekends
- Strong communication skills
- Experience in public speaking and demonstrated ability to capture the attention of large groups
- Exceptional time management skills
- Strong organizational skills and an attention to detail
- Ability to stand or walk for 8-hour shifts, and bend, lift, and carry 30 pounds
- Willingness to comply with all Camp Fircom policies, procedures and protocols
- First Aid & CPR certification

**Assets**:

- Bronze Cross, OFA III
- Provincial c