Guest Experience Ambassador

3 days ago

Vancouver, Canada Vancouver Convention Centre Full time

At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.
As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more.
The Vancouver Convention Centre is currently hiring for casual Guest Experience Ambassadors.
**Job Summary**:
As a Guest Experience Ambassador, you will be the welcoming face of our venue, ensuring every guest, client, and visitor receives exceptional service from arrival to departure. You’ll provide wayfinding assistance, respond to inquiries and concerns, act as a concierge during events, and help maintain a safe and enjoyable environment for all. This role is ideal for someone who is people-focused, proactive, and passionate about delivering operational excellence.
**Key Responsibilities**:

- Greet and welcome all visitors with a professional and friendly demeanor.
- Respond to guest and client questions, concerns, or feedback in a timely and helpful manner.
- Provide accurate directions and information about the venue and surrounding area.
- Serve as an event host or concierge for designated events, supporting both guests and event teams.
- Monitor guest areas for suspicious or unsafe activity and report issues promptly.
- Stay informed of daily venue activities to deliver consistent and knowledgeable support to all stakeholders.
- Provide guest services support at the Guest Services desk, including assisting internal teams and managing visitor access protocols.

**Qualifications**:

- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and customer service mindset.
- Ability to remain calm and professional in high-pressure situations.
- Previous experience in hospitality, guest services, or event support is a plus.
- Physical requirements include extensive periods of standing and/or walking throughout the venue.

The hourly for this position is $23.43 - $29.28
**HOW TO APPLY**:

- Salary discussion and overall compensation package will be presented during initial phone interviews.

At PavCo, we are an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants, regardless of race, colour, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
Please note that we can only consider applicants who are eligible to work in Canada.

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