Office & Special Projects Manager

Job Overview: **Office & Special Projects Manager** The Halton Hills Chamber of Commerce (HHCC) provides value to its members through active advocacy, connecting leaders and creating opportunity. The Chamber is the voice of business in Halton Hills and advocates at the local, regional, provincial and federal levels on behalf of 500 local businesses. For more than 110 years, the HHCC has been the trusted advocate and tireless champion for local businesses. With a long-standing reputation for excellence and leadership, HHCC continually generates opportunities to connect people by bringing life to business. Doing so provides a vehicle for success for its members and the future of Halton Hills’ business community. The Halton Hills Chamber of Commerce seeks an experienced individual for the position of Office & Special Projects Manager. Responsibilities include managing the daily operations of the Halton Hills Chamber office, supporting financial transactions, member services, and event planning. This role assists the CEO in enhancing the Chamber's community presence and member engagement. The successful applicant will be part of a dedicated team, working to achieve the Chamber's strategic goals. **APPLICATION PROCESS**: Position Description Title: Office and Special Projects Manager Reports to: CEO Location: Halton Hills Chamber of Commerce, 205-232A Guelph St., Georgetown, Ontario Duration: Full-Time, permanent position Direct Reports: 0 Position Summary: The Office & Special Projects Manager will be principally responsible to ensure the proper flow of daily operations and office procedures. Maintains a positive and friendly company image by acting as the first line of contact to visitors, members, and vendors in person, online, and via telephone. Core Competencies - Strong communication and negotiation skills - Excellent organizational and writing skills - Basic financial / bookkeeping literacy is preferred - Project experience would be considered an asset - Strong business acumen - Passionate about making a difference in our community - Some event planning experience would be considered an asset General Duties and Key Responsibilities: - Administration of the day-to-day operations of the HH Chamber office. - Ensure the office will be open to the public at the stated hours of operation. - Create, establish and management internal office protocols and procedures to ensure office efficiencies. - Manage reception / information area and tend to visitors. Provide “front office” business and information services. - Provide customer service support for new and existing members. - Manage the Chamber’s day-to-day financial transactions, authorizations, and basic bookkeeping information to be sent to the main bookkeeper and accountant. - Maintain member accounts; record and respond to daily inquiries (telephone, online, etc.); prepare and mail information packages, office mailings and post office box pick-up and banking deposits. - Administer the Trade Cert program - Manage the day-to-day finances by reviewing and processing accounts receivable (AR). Strong AR knowledge and experience is an asset. Assist the CEO - in promoting and enhancing the HHCC’s role as the “Voice of Business” - in organizing approved functions, meetings and events in the CRM system - with event support and management as directed by the CEO - approximately 20 small to mid-size events per year. - to maintain current up-to-date knowledge of HHCC businesses. - in member recruitment and retention. - with communications and delivery of member services. - Keep the CEO informed on pertinent calls or information. - Lead on the execution of special projects as assigned. - Represent the HHCC as appropriate at various functions and participate in chamber events. - All other duties as assigned. - Schedule: Monday - Friday 9:00am-4:30pm with work from home opportunities of up to 2 days per week. Some evenings and early mornings are required for event support. Annual Salary: The position offers a competitive annual salary of $45,000 - $52,000, paid vacation, health and dental benefits commensurate with your experience and qualifications. **Member Engagement and Team Collaboration**: - Embrace an "all hands on deck" approach, especially during Chamber events. Every team member contributes to various aspects of event management, from setup to registration, ensuring each event runs smoothly and enhances member experience and engagement. - Provide multifaceted support for various Chamber initiatives, demonstrating flexibility and a collaborative spirit, crucial in a fast-paced and ever-changing work environment. **Education & Experience**: - Minimum 3 years of previous administrative management experience - Minimum of 3 years of previous customer service experience - Professional demeanor with excellent written and oral communication skills - Strong business acumen with good project management skills - Post-secondary degree/Diplom