Customer Service Representative

2 days ago

Burlington, Canada DRIVING FORCE Full time

DRIVING FORCE Vehicle Rentals, Sales and Leasing is currently searching for a Customer Service Representative at our Iqaluit location. The Customer Service Rep acts as a support to the Iqaluit rentals and leasing departments. This role is the point of contact for all of Iqaluit’s corporate customer rental and reporting needs and will support in leasing administration. This position will be based out of the Burlington location.
Why Work With us
- You matter, we support you. We pay competitive wages and benefits, including extended health with a spending account, and dental.
- We take care of our people. You get 50% off rentals at any DRIVING FORCE location.
- We offer you our company RRSP matching program, to look after your future.
- Work/Life balance is important. You get 3 weeks accrued vacation, a flexible working environment, and wellness time to focus on yourself or your loved ones.
- We want you to grow. Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.

**Responsibilities**:

- Take reservations, providing quotes based on negotiated rate agreements (as found in company CRM) including short-term and rack rates, and answering general inquiries from customers and vendors
- Maintain consistent communication with the Iqaluit branch
- Understand and communicate rental terms and conditions with customers before obtaining signatures on all appropriate rental documents
- Coordinate between the customer requirements and the branch rental department to ensure that vehicle deliveries and pick-ups continually meet agreed conditions and deadlines and to ensure that the branch will deliver on the promise made
- Effectively resolve customer service complaints in a timely manner
- Follow established Company procedures with the Iqaluit branch fulfilling the hands-on service.
- Input negotiated rates into rental software
- Create and receive PO’s
- Close split charge contracts
- Handle insurance replacement rentals
- Ensure proper documentation is received and submitted to the Company’s insurance department following accidents and vehicle damage and processing customer chargebacks
- Ensure all lease renewal opportunities are managed proactively within 6 months of their expiry and all leases are documented
- Provide daily updates on progress with contacts, companies, and opportunities

**Qualifications**:

- Previous experience as a Customer Service or equivalent experience is required
- Travel to Iqaluit bi-annually to build rapport with the team and understand the local working environment is required
- Strong computer skills and competency in Microsoft Office, particularly Outlook
- Strong interpersonal and communication skills
- Ability to work in a fast paced environment
- Pre-hire Criminal Security Clearance is required
- A commitment to delighting customers through attitude, attention and effort
- Able to solve problems independently following company guidelines and policies

Please note all offers of employment at The Driving Force are conditional upon the successful completion of a pre-hire background check. This may include anything up to and including a criminal history check, reference checks and/or credit check.

IND2

  • Customer Service Representative

    1 week ago

    Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full time

    ServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...

  • Customer Service Representative

    2 days ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Customer Service Representative

    3 days ago

    Burlington, Canada Pioneer Pools Service Full time

    You will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...

  • Customer Service Representative

    7 days ago

    Burlington, ON LP S, Canada Speedy Auto Service Full time $36,000 - $42,000 per year

    OverviewWe are seeking a dynamic and customer-focused Customer Service Representative to join our team in the automotive repairs industry. This role involves providing exceptional client support, managing sales inquiries, and handling administrative tasks to ensure smooth operations. The ideal candidate will possess excellent communication skills, be...

  • customer service representative

    1 week ago

    burlington, Canada Randstad Full time

    Customer Service Representative - BurlingtonAre you a customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?We’re currently hiring a Customer Service Representative to join a high-performing,...

  • Customer Service Representative

    1 week ago

    Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative (2 positions) **Location**: Burlington, ON and Delta, BC **Status**: Contractual, full time (Contract duration: 18 months) - Replacement of maternity leave Overview Do you enjoy solving problems and having the freedom to work independently? Are you passionate about customer service? Do you like to have fun at...

  • Customer Service Representative

    3 days ago

    Burlington, Canada U-Haul Full time

    **Location**: 419 Plains Rd E, Burlington, Ontario L7T2C9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    1 week ago

    Burlington, Canada Omega Holdings Full time

    The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. - **Duties/Responsibilities**:_ - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met. -...

  • Customer Service Representative

    3 days ago

    Burlington, Canada Arctic Traveler Canada Ltd Full time

    The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. **_Duties/Responsibilities: _** - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met. -...

  • Customer Service Representative

    2 weeks ago

    Burlington, Canada Quadra Full time

    **Position**: Customer Service Representative **Location**: Burlington, Ontario **Status**: Contractual - 12 months (1) Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our customer service team as...