Front Desk Administrator

5 days ago

Toronto, Canada Clinic 360 Full time

**Job Title: Front Desk Administrator**
**Location: Toronto, ON**
**Job Type: Full-Time / Part-Time**
**Reports To: Clinic Manager**

**About Us**:
We are a well-established private surgical clinic in Toronto, specializing in cosmetic and bariatric procedures. Our clinic is committed to delivering exceptional patient care through a collaborative and professional team environment.

**Job Summary**:
We are looking for a highly organized and patient-focused Front Desk Administrator to join our team. This role is responsible for a combination of administrative, clinical coordination, and patient service duties. You will be the first point of contact for patients and play a key role in maintaining efficient clinic operations.

**Key Responsibilities**:

- Administrative & Front Desk Duties:_
- Greet and check in patients for in-person, surgical, and virtual appointments
- File, scan, upload, and manage medical documentation
- Maintain accurate patient records and system entries
- Respond to patient inquiries and manage document requests
- Patient Coordination:_
- Prepare patients for consultations and procedures
- Support patient flow by coordinating with clinical staff and surgeons
- Track surgical schedules and confirm required documentation is complete
- Assist with day-of-surgery preparation, including forms, labels, and materials
- Scheduling & Consult Coordination:_
- Book and confirm appointments, consultations, and follow-ups
- Ensure patient forms and assessments are completed in advance
- Maintain internal scheduling systems and platforms
- Anesthesia & OR Coordination:_
- Schedule and update operating room (OR) bookings
- Coordinate anesthesia consultations and availability
- Communicate with anesthesiologists, patients, and surgical teams
- Adjust bookings and staff calendars as needed
- Financial & Office Operations:_
- Process payments (credit, debit, e-transfer, financing platforms)
- Issue invoices and receipts
- Accept and manage mail, deliveries, and shipments
- Maintain a clean and secure front desk area
- Team & Training Support:_
- Participate in team meetings and staff onboarding
- Organize internal training sessions and vendor visits
- Help maintain updated schedules and training resources

**Qualifications**:

- 1-2 years of experience in a medical or surgical clinic preferred
- Excellent communication, multitasking, and problem-solving skills
- Familiarity with handling sensitive health information (PHIPA compliance)
- Ability to work independently and as part of a multidisciplinary team
- Comfortable using EMRs, spreadsheets, and scheduling platforms

**What We Offer**:

- Supportive and collaborative team environment
- Ongoing training and growth opportunities
- A chance to contribute meaningfully to patient care and clinic success

**To Apply**:
**Job Types**: Full-time, Part-time

Pay: $20.00-$26.00 per hour

**Benefits**:

- On-site parking

**Language**:

- English (preferred)

Work Location: In person

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