Ocean Import Customer Operations Coordinator

1 week ago

Mississauga, Canada Expeditors Full time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth - Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description**:
**Scope of Position**
- Ensure timely and accurate file processing while supporting exceptional customer service within the Ocean Import Department.

**Responsibilities**:

- Shipment Tracking and Tracing of Import Ocean shipments with strong attention to data entry/integrity & accuracy
- Overall Container tracking from Confirmed on Board to Container service completion at destination (inclusive of Rail and Vessel Tracking)
- Ensure that all work is completed per Expeditors Operational Process Standard (OPS) requirements.
- Complete all operational shipment event updates in line with Perfect Milestones Initiative and Ocean dashboard requirements
- Understand INCO Terms and their involvement in customer transactions
- Work with ocean Import team for ongoing development & deskside training
- Complete scanning & indexing of all Original BL’s prior to end of day
- Creation of transportation work orders (Delivery Communication with local drayage and/or Cartage providers
- Creation of release notes to local CFS locations
- Ability to analyze Customer and Expeditors data in order to fully understand, and display data to show a meaningful story or impact for customer engagement.

**_
Finance:_**
- Settlement Reconciliation with origin branches
- Cost Verification and Allocation
- Ocean Carrier Payables (timely and within credit terms)
- Billing to Customers - Timely upon service completion
- Review customer credit terms and submit credit extension requests where necessary

**_ Communications: _**
- phones are to be picked up within the department.
- ensure that any special instructions or requirements on a shipment are communicated effectively.

**Personal Development**
- Meet company standards of 52 hours training per year per employee.
- Attend training classes as required.
- Complete mandatory training as required.

**Qualifications**:

- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
- Understanding of ocean documentation process a plus.
- INCO terms knowledge considered an asset.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Proficient computer skills (Excel, Word).
- Hazardous Materials certification (preferred).
- Fluent in English.

Additional Information

Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program

  • Ocean Import Coordinator

    6 days ago

    Mississauga, Canada ITN Logistics Full time

    **Job Summary**: - Achieve Department and personal objectives for the Year. - Continued nurturing of the relationship and growth of existing and new customers. - Ensuring Ocean Imports is functioning consistently with ITN values, strategies, and objectives. - Keeping Customers informed with booking confirmations, pre-alerts. - Arrange collection and...

  • Ocean Import/export Coordinator

    1 week ago

    Mississauga, Canada EMO TRANS GLOBAL LOGISTICS Full time

    **EMO Trans (Canada) Freight Ltd.**: EMO Trans (Canada) Freight Ltd. is a global logistics and freight forwarding company. As part of the EMO Trans network, which has been a leader in the industry since 1965, our Canadian operations uphold the highest standards of service and efficiency. We specialize in providing comprehensive transportation solutions,...

  • Ocean Imports

    4 days ago

    Mississauga, ON LT A, Canada Farrow Full time $50,000 - $80,000 per year

    Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management,...

  • Ocean Imports

    2 weeks ago

    Mississauga, Canada Farrow Logistics Full time

    Ocean Imports - Logistics Representative Job Description Posted Friday, November 7, 2025 at 5:00 AM Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated...

  • Ocean Imports

    2 weeks ago

    Mississauga, Canada Farrow Logistics Full time

    Ocean Imports - Logistics Representative Job Description Posted Friday, November 7, 2025 at 5:00 AM Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated...

  • Ocean Import Coordinator/Logistics Assistant

    4 days ago

    Mississauga, ON LY X, Canada QNL Logistics Inc. Full time $45,000 - $55,000 per year

    Job OverviewWe are seeking a detail-oriented and organized Ocean Import Coordinator/Logistics Assistant to join our logistics team. In this role, you will be responsible for managing the importation of goods via ocean freight, ensuring compliance with regulations, and coordinating with various stakeholders to facilitate smooth operations. The ideal candidate...

  • Ocean Import Coordinator

    2 weeks ago

    Mississauga, Canada HOC Global Solutions Full time

    We are currently looking for an Ocean Import Coordinator to join our growing team. If you're an experienced customer service professional with a positive attitude then we want to hear from you! Main duties and responsibilities: As a global logistics expert, you will be responsible for managing the shipment process including scheduling, quoting, cargo...

  • Ocean Freight Import Coordinator

    1 week ago

    Mississauga, Canada Hellmann Worldwide Logistics, Inc. Full time

    The Seafreight Import Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. The employee serves as a liaison with customers, vendors, and government agencies in all seafreight import activities. ESSENTIAL DUTIES AND RESPONSIBILITIES: -...

  • Import & Export Coordinator (Air & Ocean)

    2 weeks ago

    Mississauga, Canada Nu-Era Logistics Inc. Full time

    NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism. Our client retention record is a testament to our exceptional...

  • Ocean Import/Export Coordinator

    2 weeks ago

    Mississauga, Canada GEODIS Full time

    Ocean Import/Export CoordinatorWho We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities....