Customer Experience Representative

Please Note: This is a temporary position ending on or before September 2026 with the possibility of extension.

Please Note: This is a 29 hour per week position is an on-campus only role working mostly in our NAIT Main campus bookstore warehouse and sales floor.

This position includes a variety of shifts flexing between the hours of 8:00am and 5:30pm including movement/shifts between Patricia, Souch, and Main campus based on business needs.

Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? shop AT NAIT is looking for a creative, professional individual to join our team and provide outstanding customer experiences. We are more than just a bookstore, and not only will you serve those who walk in our doors, you will provide digital course material support and assist in fulfilling web and special orders. Our web order support includes processing online orders as well as the selling of digital resources, and trouble shooting student issues. Attention to detail is a must in this role and accurately processing transactions is of fundamental importance.

**Key Responsibilities**:

- Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner.
- Operate in a buddy training capacity with new staff to support store standards
- Support Team Lead group with larger overarching tasks, taking ownership where needed.
- Support the process of receiving, counting, tagging, and organizing inventory and customer orders
- Prepare merchandise for sale and assist in the promotion of products and specials
- Merchandise the sales floor and keep team informed of product sell-through observations
- When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met
- Enact loss-prevention strategies in order to support a secure shopping environment
- Process sales and web orders in an efficient manner, modelling accuracy
- Support the picking and fulfillment of web and special orders
- Assist with replenishment on a regular basis

**Skills & Abilities**:

- Ability to work independently when needed
- Detail-oriented and an agile learner with the ability to retain product knowledge and confidently assist customers
- Excellent skills in customer service, communication, and teamwork with a focus on doing things better every day
- The ability to learn and follow established departmental guidelines and procedures
- Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
- Full comprehension of Microsoft Office suite
- Pleasant and helpful phone manner
- Must be able to lift up to 50 lbs. (30lbs often)
- Merchandising Experience would be an asset

**Qualifications**:

- A current driver’s license would be an asset and easy access to a vehicle as our two satellite campuses are difficult to get to on public transit.
- Must have minimum 2-3 years of previous experience in a retail or customer service environment, where focus was on providing excellent customer experience
- Point of Sale experience is necessary to be successful in the role
- Completion of grade 12 and a combination of experience and education related to the role

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

**Remuneration**: $24,634.27 - $32,705.71 annually, plus a comprehensive benefits package. (Classification - Customer Service Rep I)
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

We are proud to have been named one of Alberta’s Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

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