Seasonal Customer Experience Representative

1 week ago

Edmonton, Canada Avenir Energy Full time

Avenir Energy Ltd. is the second largest and fastest growing propane distribution company in Canada. We are a fast moving, customer facing, field-based business operating coast to coast, with a focus on excellence. We strive to be the undisputed propane leader in North America, and our 400+ team members are driving us consistently closer to that goal.

**Job Summary: Seasonal Customer Experience Representative**

In this role, you will be responsible for managing customer accounts, ensuring that all information is accurate and up-to-date, and supporting customers throughout their interactions with our products and services. Your ability to provide timely, effective solutions will be key to maintaining high levels of customer satisfaction and helping Avenir Energy grow its footprint. Alongside solving problems, you’ll also identify opportunities for revenue growth through inside sales initiatives.

This is more than just a customer service position—it’s an opportunity to be part of a dynamic team in a fast-paced, rapidly expanding company. You’ll have the chance to hone your skills in customer interaction, problem-solving, and sales while contributing to Avenir’s ongoing success.(This is a seasonal role, with an expected end date of April 30)

**Key Responsibilities**:

- Open and manage customer accounts by recording and maintaining accurate account information.
- Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.
- Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.
- Direct or escalate requests and unresolved issues to the appropriate resource for prompt resolution.
- Identify opportunities to increase revenue through inside sales initiatives.
- Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.
- Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.
- Collaborate with internal departments to ensure smooth service delivery.
- Other duties as assigned to support branch and customer service operations.

**Qualifications**:

- Excellent interpersonal skills with a strong focus on delivering an exceptional customer experience.
- Strong communication and listening abilities to effectively manage customer interactions.
- Solid data entry and administrative skills with attention to detail and accuracy.
- Proven ability to multi-task, prioritize, and handle stress in a fast-paced environment.
- Problem-solving capabilities and the initiative to be a self-starter.
- Flexibility to adapt to changing priorities and customer needs.

**Knowledge & Skills**:

- Strong customer service acumen with a results-driven mindset.
- Proficiency in managing customer accounts, sales processes, and clerical duties.
- Understanding of credit and financial processes.
- Proficiency in modern communication tools and software systems.
- Ability to work both independently and as part of a collaborative team.WOgHwMuvHE

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