Customer Experience Representative

5 days ago

Edmonton, Canada Upper Canada Forest Products Full time

**Why you will love Upper Canada Forest Products**:
As North America's premier distributor of globally sourced specialty forest products, we are committed to sustainability, innovation, and the future of our workforce. Our products are responsibly sourced, ensuring environmental integrity while supporting the next generation of industry leaders.

We take pride in fostering career growth, advancing our team members, and creating opportunities for professional development. Driven by innovation and a deep sense of responsibility, we strive to make a lasting, positive impact on our people, customers, and communities.

**Your Impact**:
As a Customer Experience Representative for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.

The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.

**Role & Responsibilities**:

- Deliver exceptional and quality customer service to existing customers and clients.
- Handle inbound sales inquiries and customer inquiries.
- Process and enter sales orders.
- Resolve order-related issues (delays, credits, and returns).
- Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
- Actively sell and grow an existing account base.
- Become a brand ambassador with a comprehensive knowledge of our products and specifications.
- Provide overall sales support to the outside sales team.

**Your Unique Skills**:

- Driven, positive and energetic individual.
- Ability to resolve problems and conflicts as they occur.
- Proven experience in sales and/or the building products industry.
- Passion for relationship building.
- Ability to work in a fast paced, team driven environment.
- Hard working and entrepreneurial.

**Some of our awesome Benefits**:

- Comprehensive Health & Dental Care Plans
- Incentive Plans
- Tuition Assistance
- Career Development Plan
- Paid Volunteer Day
- Achievement & Service Recognition
- Life Insurance Plan
- 401k Program
- Wellness & Mental Health Assistance
- Discount Programs
- Maternity Leave Plan
- Much more

At Upper Canada Forest Products, we recognize that every career journey is unique—and not everyone enters a role with 100% of the required skills and experience. That’s why we embrace and welcome all workplace backgrounds and experiences to apply.

Monday - Friday 8:00-5:00 PM

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