Customer Experience Representative

2 weeks ago

Edmonton, Canada Upper Canada Forest Products Full time

**Why you will love Upper Canada Forest Products**:
As North America's premier distributor of globally sourced specialty forest products, we are committed to sustainability, innovation, and the future of our workforce. Our products are responsibly sourced, ensuring environmental integrity while supporting the next generation of industry leaders.

We take pride in fostering career growth, advancing our team members, and creating opportunities for professional development. Driven by innovation and a deep sense of responsibility, we strive to make a lasting, positive impact on our people, customers, and communities.

**Your Impact**:
As a Customer Experience Representative for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.

The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.

**Role & Responsibilities**:

- Deliver exceptional and quality customer service to existing customers and clients.
- Handle inbound sales inquiries and customer inquiries.
- Process and enter sales orders.
- Resolve order-related issues (delays, credits, and returns).
- Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
- Actively sell and grow an existing account base.
- Become a brand ambassador with a comprehensive knowledge of our products and specifications.
- Provide overall sales support to the outside sales team.

**Your Unique Skills**:

- Driven, positive and energetic individual.
- Ability to resolve problems and conflicts as they occur.
- Proven experience in sales and/or the building products industry.
- Passion for relationship building.
- Ability to work in a fast paced, team driven environment.
- Hard working and entrepreneurial.

**Some of our awesome Benefits**:

- Comprehensive Health & Dental Care Plans
- Incentive Plans
- Tuition Assistance
- Career Development Plan
- Paid Volunteer Day
- Achievement & Service Recognition
- Life Insurance Plan
- 401k Program
- Wellness & Mental Health Assistance
- Discount Programs
- Maternity Leave Plan
- Much more

At Upper Canada Forest Products, we recognize that every career journey is unique—and not everyone enters a role with 100% of the required skills and experience. That’s why we embrace and welcome all workplace backgrounds and experiences to apply.

Monday - Friday 8:00-5:00 PM

  • Customer Experience Representative

    1 week ago

    Edmonton, Canada Value Buds Full time

    Work Location Value Buds Village Landing **Nova Cannabis Inc.** is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices. As...

  • Customer Experience Representative

    1 day ago

    Edmonton, Canada Value Buds Full time

    Work Location Value Buds Hampton Terrace **Nova Cannabis Inc.** is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices. As a...

  • Customer Experience Representative

    7 days ago

    Edmonton, Canada Bluewave Energy Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    2 weeks ago

    Edmonton, Canada Bluewave Energy Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    7 days ago

    Edmonton, Canada Parkland Corporation Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    2 weeks ago

    Edmonton, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience! **How will you CONTRIBUTE and...

  • Customer Experience Representative

    1 day ago

    Edmonton, Canada Froggers House of Cards & Autograph Gallery Full time

    **Company description** Froggers House of Cards and Autograph Gallery is one of western Canada's premier destinations for sports cards, collectibles and authentic autographed memorabilia. **Job description** **About Us**: Froggers Cards and Memorabilia Inc. is a modern retail service provider in sports trading cards and collectibles. Froggers serves...

  • Customer Experience Representative

    2 weeks ago

    Edmonton, Canada SNDL Full time

    Work Location Value Buds Mayfield Common About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient...

  • Customer Experience Representative

    5 days ago

    Edmonton, Alberta, Canada Froggers House of Cards & Autograph Gallery Full time $33,280 - $45,760 per year

    Company descriptionThe Outpost Sportscards & Games is one of western Canada's premier destinations for sports cards, TCG product & collectibles.Job descriptionAbout Us:The Outpost Sportscards & Games is a modern retail service provider in all thinngs tradingcards and collectibles. The Outpost serves customers locally and across the globe through...

  • Guest Experience Centre Consultant

    5 days ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Edmonton, AB)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...