Customer Experience Center Representative

9 hours ago

Edmonton, Canada Air Liquide Full time

**How will you CONTRIBUTE and GROW?**:
Contributes to Medical Gas Sales objectives by servicing existing accounts to meet or exceed customer’s expectations, by identifying new sales opportunities, and by performing Medical Gas ordering; while promoting Air Liquide’s safety and quality practices.

*Location - Edmonton / Calgary*
- Provides Customer Service by identifying and understanding the customer’s needs.
- Receives customer complaints; reporting incidents that involve clients and adverse events, following the incident reporting process.
- Provides solutions and involves sales representatives or technical teams when required.
- Maintains customer relations by following-up to ensure customer’s expectations or requirements were met or exceeded.
- Actively participates in continuously, regimented biweekly training on new and existing Medical Gas and clinical products in order to stay current and informed on all customer inquiries, problems and orders.
- Ensures that all calls and orders are placed on time as per cut off schedules based on a provincial time shift and are accurately maintained.
- Support logistics and communicate accordingly with customers.
- Answers product specifications and operational safety questions.
- Issues return authorizations on clinical products; supports distribution and communicates accordingly with customers.
- Required to work in accordance with a maintained schedule respecting national coverage.
- Prepares quotations for sales reps and customers for all gas and clinical products as required
- Work with sales, logistics & supply chain and the administration team to satisfy ever-evolving customer needs and complaints. (Delivery disputes, ETA’s, pricing disputes, new product request, New account request, change of address)
- Initiate credit requests as per process when a billing error is identified.
- Other duties as required

**__________**:
**Are you a MATCH?**:

- High School Diploma or College certificate
- Equivalent combination of education and experience in customer service Exposure to sales and experience interacting with sales personnel preferred.
- Proficient in Google Enterprise.
- Knowledge of computer operating systems (specifically order entry components) would be an asset.
- 2- 3 years of experience in Customer Service

**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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